Customer Service Representative
 TEKsystems | |
$16.00 - $20.00 / hr
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 United States, Iowa, West Des Moines | |
 Nov 05, 2024 | |
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*Description:*
Answer incoming phone calls from customer covered by our client company health benefit plans and identify the type of assistance the customer needs, Investigate requests and problems, with some assistance from others Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |