Senior Technical Support Specialist

TEKsystems
$25.00 / hr
sick time, 401(k)
United States, Nevada, Las Vegas
Nov 05, 2024
Description: * Working in their technical support center - supporting a number of merchants with set up fortheir payment processing software/devices (Point of Sale Systems) * Gateways - do installs, troubleshooting on different devices, will go through a variety of tactics to resolve any issues. * This team sets up, installs, and resolves terminals for all new merchants - this is a really critical part of their merchant onboarding process so customer service / sales mentality is really crucial. * Not a heavy inbound call center environment but will be on phones * Will work tickets through zen desk between calls * Tickets will cover: * Shipping confirmations, helping set up their new terminals, troubleshooting a broken terminal and working closely with the merchants to make sure all of their problems are resolved. * This position will be working in a que/ticketing system and the calls could be as short as 5min or upwards of an hour to help resolve any issues with the merchant. * Qualifications:* - min 1 year customer service in professional setting - min 1 year some form of Technical Troubleshooting - Strong computer proficiency -- including Microsoft Office, Internet, Outlook, etc. - focus on tech support and processing experience, not just IT / helpdesk Experience Level: Entry Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Posting Close Date: 11/14/24 About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.