Homepage Program Manager

TEKsystems
$50.00 - $52.00 / hr
sick time, 401(k)
United States, Washington, Seattle
Nov 05, 2024
Our ecommerce client in South Lake Union is looking for a homepage PM for a 6 month contract. This role is expected to be 5 days onsite in Seattle. Top Skills' Details 1 Minimum 4 years of experience in program, marketing/business operations or project management 2. Experience in eCommerce, Site Merchandising/operations, Content Management or Marketing 3. Understanding of website content operations works (nice to have) building mkt campaigns or comparable items - email building campaigns etc 4 Demonstrated exp with implementing new processes or tooling ** process improvement 5. Experience running reports and diving into data Description: The Discovery team owns the homepage and navigation features for worldwide across mobile and desktop devices. Within the Discovery team, Program Management enables product management and the global marketing teams to operate more efficiently at scale by developing and driving adoption of policies, processes, tools and best practices. We maintain the day-to-day cadence of marketing and business operations, support strategic initiatives and are key partners in Homepage stakeholder management to ensure that we always maintain a high bar for our experiences. Our program team has an an exciting opportunity for a program manager who can help us scale our marketing and business operations to meet the growing needs of the customers and global stakeholders who use our experiences. As a program manager on the Discovery team, you will interact with teams across the company giving you a birds-eye view of a variety of businesses, programs and initiatives. In this role, you will have the opportunity to impact the day-to-day operations of some of the most visible features by implementing large scale process changes and automation initiatives. Homepage Management and Process Optimization : Oversee day-to-day homepage operations, efficiently handle partner requests and ticket queues. Authorize permissions and develop streamlined partner processes to remove roadblocks, while also sharing best practices with global teams. * Content Quality Assurance : Ensure excellence in homepage campaigns by serving as a Content Bar Raiser and campaign approver, aligning them with brand/UX standards for impactful execution. Manage the application and training process for Content Bar Raisers among internal employees. * Brand/UX Performance Review : Manage the Flag & Fix processes, tracking reported defects on the homepage. Analyze trends within issues and update processes to ensure optimization. Share learnings with broader teams to resolve issues and mitigate future risks, thereby elevating campaign quality on web, improving overall page CTR, and enhancing customer experience. * Performance Data Analysis : Regularly review partner campaigns on the homepage to ensure a high CTR and evaluate the performance of marketing teams with homepage access. Using data-driven insights, identify optimization opportunities and implement strategies to enhance campaign effectiveness, driving increased engagement and conversion rates. * Project Management : Ensure the Homepage Performance team manages and performs tasks within team SLAs, overseeing the project management tool to ensure timely completion of tasks for partners. Provide regular status updates, enhancing project visibility and increasing stakeholder engagement. TEAM: The Discovery & App Experience team owns some of the most highly trafficked experiences, which includes the homepage and site/app navigation features for worldwide across desktop and mobile devices. Our team is made up of product managers, program managers and engineers that innovate, build and maintain these experiences for millions of customers around the world to use every day. Additionally, we are a platform team that serves a wide range of internal stakeholders who also utilize our features to help customers discover products, businesses or programs. Our mission is to inspire and delight customers by helping them discover products they'll love. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.