Tier 1.5/2 Service Desk Analyst

TEKsystems
$18.00 - $25.00 / hr
United States, Arizona, Phoenix
Nov 05, 2024
Job Title: Tier 1.5/2 Service Desk Analyst Job Description: Join our dynamic team as an IT Service Desk Analyst! In this role, you will be the first point of contact for technical support, providing exceptional customer service and resolving a variety of IT issues. You'll support a wide range of hardware, software, applications, and networks, ensuring smooth and efficient operations for our users. Key Responsibilities: * Diagnose and troubleshoot end-user desktop application issues. * Provide timely resolution or escalation of problems to ensure customer satisfaction. * Maintain effective relationships with users and provide incident status updates. * Support PCs, laptops, printers, cell phones, and tablets. * Assist users with applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM. * Perform account management and maintenance, including user account creation, modification, and password resets. * Communicate effectively with users of all technical skill levels. Top Skills: * Over 3 years of Service Desk experience in a corporate environment, supporting various hardware, software, applications, networks, Active Directory (password resets), mobile devices (iPhones/iPads), peripheral devices, and two-factor authentication. * Experience supporting an Enterprise Company Size Environment in End User Support * Proficiency in supporting Windows 10 and MS Office Suites. * Experience providing support via phone, chat, and remote tools. * Excellent customer service and communication skills. Why Join Us? * Be part of a supportive and collaborative team. * Opportunities for career growth and advancement. * Engage in a role that is critical to the success of our IT operations. If you are passionate about IT support and eager to make a difference, we would love to hear from you! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.