IT Analyst

TEKsystems
$28.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Hampshire, Keene
Nov 05, 2024
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Top Needed Experience: 1. Hardware troubleshooting and network equipment support (laptops, desktops, printers, workstations, etc.) 2. Software troubleshooting support: Windows OS, Active Directory, LAN/WAN and networking, IT system databases, VMware, server support. 3. Customer service and overall rapport is 60% of the job needs. Nice to haves: * Server management * Degree * Coding knowledge or experience * Manufacturing work environment experience * Vendor management * ITIL certification Description: This person will report to their IT Manager, who will be on site helping with training and development. The company is open to a intermediate to highly experienced level person, as they understand the talent pool is limited in the area. The IT Director & IT Manager are very focused on an outgoing personality and good communication skills. The position requires in-person user support on site and the preferred technical skills include active directory, server management, hardware support/troubleshooting, and understanding of business processes in a manufacturing and corporate IT environment. The company is currently using Cherwell ticketing system but we are migrating to a different product to be announced at the end of the year. Implementation is scheduled tentatively for Q1 2025. The conversion salary ranges vary based on the level of experience. Conversion salary: $60,000 and up depending on number of years of experience (certifications, education degrees, managerial or lead experience). Skills: Windows, Troubleshooting, Support, Customer service, Active directory, Hardware, Business analysis, Desktop, Technical support Qualifications: 1. Server management - The position requires 100% in-person user support on site, so server management is a crucial aspect of the role. 2. Degree - Computer Science Degree or Coding Bootcamp preferred but not necessary. Open to a business degree as well. 3. Coding knowledge or experience 4. Manufacturing work environment experience 5. Vendor management 6. ITIL certification The role will involve providing in-person user support and customer service. Communication & customer service attitude is extremely important to them. Experience Level: Intermediate Level (2-3+ years of experience in enterprise level environment) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.