Desktop/Helpdesk Support Technician

TEKsystems
$25.00 - $30.00 / hr
United States, Iowa, Des Moines
Nov 05, 2024
Description: The Helpdesk/Desktop Technician is responsible for providing exceptional IT/Systems technical support to all employees as well as external vendors. Essential Job Duties and Responsibilities: Answers incoming calls/requests; responds to all inquiries related to hardware/software and other technical issues related to desktops and work stations in an appropriate, prompt and efficient manner so internal/external customers experience exemplary service. Interacts with customers via written communications, in person, or over the phone. Engages in solving the customer's technical issues and/or answering their questions by clarifying information, researching issues, and locating/delivering findings. Follows up on issues to ensure they have been adequately resolved. Installs hardware and software including desktop computers, laptops, phones, printers, plotters, TVs, room devices, and all peripherals. Troubleshoots all hardware and software issues for employees in conjunction with hardware listed above. Maintains hardware/software inventory as well as licensing and other software and hardware assigned to users. Monitors and maintains company internet, intranet, and email. Assists and trains users when setting up new accounts. Performs special projects as assigned. Other duties as assigned Skills: Desktop Helpdesk, Troubleshooting, Windows10, Customer service, zendesk Additional Skills & Qualifications: Looking for someone that is a go-getter and is proactive in finding out answers etc. Looking for someone that is a self-starter and looking to grow in role with the organization. Associates Degree in Computer Science or related field with a minimum of 3 years' experience or equivalent combination of education and experience; Help desk experience or experience working in Information Technology; A+, Net+, Security+ certifications preferred. Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.