Senior Manager, Digital Communications

Develop communications, including stories and news articles, for company's intranet and external website. Identify and initiate action to positively promote Charter's products, services and leaders to drive employee engagement and enhance consumer perception of Charter. Work closely with all functional areas and the broader Communications team to generate content that educates and informs our internal and external audiences. Serve as a trusted communications advisor for operational business leaders and subject matter experts.

MAJOR DUTIES AND RESPONSIBILITIES

Execute communications strategies for Charter's corporate and operating business functions and initiatives;

Collaborate with other departments to generate communications content that supports their initiatives, including product launches; new services; marketing offers; career progression stories; etc., across multiple platforms;

Write and edit stories and news articles; video scripts; executive Q&As and emails, focused on informing and engagement employees and customers;

Inject a "story-telling perspective" into Charter's communications strategy, particularly through finding and crafting stories that personalize and promote the company's strategic initiatives;

Ensure all content generated is reflective of Charter's brand, messaging and tone;

Track and analyze data, like viewership and engagement, to drive future decision making;

Build and establish strong working relationships with internal subject matter experts and leaders across all functional areas;

Assist with live events;

Serve as a Charter ambassador;

Other duties as requested by Supervisor.

REQUIRED SKILLS AND KNOWLEDGE

• Ability to read, write, speak and understand English;
• Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint);
• Effective writing and editing skills;
• Strong verbal communications skills;
• Ability to independently prioritize key projects and identify roadblocks;
• Eagerness to actively form strong relationships with colleagues and subject matter experts;
• Confidence in communicating with all levels of management and company personnel;
• Understanding of the need to maintain confidentiality;
• Capacity to produce multiple materials and manage numerous projects simultaneously under deadline pressure;
• Knowledge of television, Internet, wireless and phone products and services, as well as those of our competitors in industry;
• Knowledge of or experience working with a content management system, email marketing solution, video hosting platform and ChatGPT solution;
• Demonstrates attention to detail.

REQUIRED EDUCATION

• Bachelor's degree in Journalism, Communications or related field or equivalent experience.

REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS

• 5+ years of experience in a Communications related position, preferably in a high-volume environment like an agency or corporate office.

PREFERRED QUALIFICATIONS

• Experience with Adobe Experience Manager and Adobe Campaign
• Sharepoint proficiency
• Experience with Monday.com

WORKING CONDITIONS

• Office environment with 4-1 hybrid work schedule;
• Occasional travel as required.