Digital Marketplace Leader

Charter Communications

Nov 05, 2024
JOB SUMMARY The Digital Marketplace Leader will lead the Product and Technology's Digital Marketplace line of business with oversight of the Product workforce responsible for developing and delivering a best-in-class digital marketplace for seamless entertainment applications. Leads collaboration with stakeholder groups across the business to develop and deliver on strategies relating to Video products and the Digital Marketplace. Drives seamless Digital Marketplace customer and user interactions across all platforms (e.g., spectrum.net, My Spectrum App, Spectrum TV App, Xumo STB) while creating a user experience that is simple with industry-leading ease of activation, onboarding, and change of service functionality. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Create and execute the strategy for the Digital Marketplace line of business and collaborate with leadership of other business groups (e.g., Programming Acquisition, Business Development, Cable Operations, Marketing, Billing, Customer Operations, Design and Billing) to ensure that strategies are aligned across the Company and executed effectively. Drive cross-functional strategic implementation including promotional outreach, and drive monetization of video experience, via advertising infrastructure or in-app buyflow (e.g., video upgrades, add-ons). Build a best-in-class digital store (Digital Marketplace), initially for seamless entertainment applications. Ensure appropriate instrumentation, analyze data, drive reporting that continuously evaluates success and opportunities Drive seamless Digital Marketplace customer/user interactions across all platforms (e.g., spectrum.net, My Spectrum App, Spectrum TV App, Xumo STB), and create a user experience that is simple and has industry-leading ease of activation, onboarding, and change of service. Craft compelling documentation that drives decision-making and alignment from working teams through executive leadership REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Expertise in developing and communicating business strategies, collaborating across business areas to create strategic alignment, and leading large, cross-functional teams to implement complex strategies Expert written and oral presentation skills with ability to present to senior executive audiences Expert influence and negotiation skills with both internal and external audiences; capable of effectively communicating on behalf of the company with external parties (vendors, regulatory agencies, etc.) Experienced executive Product leader spanning IP video, digital transformation and content/programming business models Experience understanding the underlying technology platforms including advertising and how best to scale a rapidly growing business Proficiency in finance and accounting concepts for a large, publicly traded company and experienced in managing capital and operating expenses for several large departments Competent personal computing skills and utilization of Microsoft Excel and PowerPoint for analysis and presentations Executive presence with ability to make decisions, prioritize and organize effectively, and solve complex problems within business critical timeframes Understanding of video delivery technology, software engineering, and components involved in providing both QAM and IP video to customers Required Education Bachelor's Degree in Product Development, Engineering, Information Systems, or other related fields or equivalent work experience Required Related Work Experience and Number of Years Digital Marketplace experience - 15+ Progressive leadership experience including executive-level leadership of large and multi-layered teams PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Preferred Education Preferred Related Work Experience and Number of Years WORKING CONDITIONS Office Environment Travel required as necessary PHYSICAL AND MENTAL REQUIREMENTS Physical Requirements Mental Requirements XMK417 2024-43161 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2024-12-04 08:50 PM (UTC) and will be extended if necessary. The base pay for this position generally is between $236,200.00 and $393,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.