IT Service Desk Intern

Justrite Manufacturing Co LLC
United States, Illinois, Mattoon
3921 Dewitt Avenue (Show on map)
Nov 05, 2024
Description About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Service Desk Intern will have the opportunity to understand how technology benefits our business, as well as have an opportunity to fulfill IT requests from end users and implement solutions when technology doesn't work as expected. You will be interacting with many Justrite end users from around the world in our different locations and providing excellent customer service and IT support to these users. You will be involved in various IT projects, such as upgrading our users from Windows 10 to Windows 11 and refreshing outdated equipment. What You'll Do at Justrite: Assist the IT Service Desk team by delivering IT support and excellent customer service to our end users Assist in diagnosing break/fix tickets that come into our ticketing system Provide hands on and remote support for hardware, software and printers Image and deploy new Windows 11 laptops Install, uninstall and upgrade software Onboard new hires and offboard employee exits (network accounts, permissions, equipment, etc) Use MS Teams to chat and call end users, perform screensharing sessions to resolve IT issues remotely Actively work all IT tickets in your queue and keep the end user updated on the progress of their tickets by updating your tickets on a regular basis Attend team meetings and work with the Director of IT Operational Excellence when needed Learn various IT tools and platforms such as: Active Directory, RDS, VDI, telephony, VPN, Windows Server, Remote Control, SharePoint, Teams, Outlook, etc. Deliver a comprehensive presentation to management and executives at the end of the summer What We're Looking For: Current undergraduate student in their Junior or Senior year studying Information Technology, Information Systems, Computer Science, etc. Strong interest in Information Technology Have a good knack of being a good troubleshooter with common IT issues in regard to hardware and software Possesses good customer service skills to assist end-users in explaining technical jargon in non[1]technical terms they can understand and learn from Effective written and verbal communication skills Collaborates well in both one-on-one and teamwork settings Proficient in using software applications, especially Microsoft Office/Win10/Win11 Familiarity with Active Directory Users and Computers, SharePoint and Office365 is a plus Excellent communication and organizational skills. Ability to work independently and as part of a team. Proactive attitude and eagerness to learn. Willingness to travel to a JSG location for Intern Training Week 10 week commitment Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)