Assc Health Advocacy Concierge

Health Care Service Corporation
United States, Texas, Dallas
603 Munger Avenue (Show on map)
Nov 05, 2024
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Innovation Lab (Dallas) -- Helping Customers Reimagine the Purpose of Health Insurance Opening in August 2017 in the West End, Innovation Lab is a high-rise development housing HCSC in the Heart of Dallas. This will be a place where we put our customers first while we imagine, explore, nurture and activate on their behalf. This facility will serve as a beacon for customers to show them how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. It will complement existing functions and infuse innovation into our daily operations. This position is responsible for being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system and reaching their optimal health. Responsible for providing guidance and answering questions from members about their benefits and medical claims, as well as educating members about health and wellness programs. In a training capacity, acquire knowledge of our tools, health and wellness programs, and facilitating plan of care. Assisting members in assessing tools available to help guide and inform decision-making about complex matters related to their health and wellbeing. Emphasize adherence to the personal plan of care of the member and help to facilitate the selection by the member and access to in-network healthcare providers in pursuit of that plan. Collaborate with providers, families, and patients to ensure member and treating provider needs are met. Required Job Qualifications: Bachelor or Associate degree OR 1 year of customer service experience. Experience building trust with customers. Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians. Attention to detail and strong documentation skills. Web and PC proficiency. Preferred Job Qualifications: Associate degree in Health Science or Health Studies or Bachelor degree. Knowledge of medical terminology. 3 years of customer service experience in an insurance environment. Clinical or social work expertise. Experience in coordinating medical services. Knowledge with health benefit plans and the insurance industry. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!* HCSC Employment Statement: We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$17.20 - $27.15