Loan Admin Assist III

Position Title:

Loan Administrative Assistant III (Commercial Lending)

Exempt Status:

Non-Exempt, Full Time

Reports to:

EVP or above, Commercial Lending Manager or Commercial Lender

Location:

Dallas LPO

Benefits:

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Summary of the Job: Provide operational, lending and administrative assistance to commercial lenders to support growth of the loan and depository portfolio, to free production staff to attend to more substantive sales oriented aspects of their positions.

Essential Functions:

• Provides administrative support to the commercial lenders by creating and maintaining weekly and monthly reports for Management, agendas and preparing confidential letters and quarterly marketing materials.
• Prepare approved loan packages for processing by analyzing the approved loan package and completing the necessary documentation for the loan processors.
• Assist commercial lenders in preparation of commercial loan packages, including gathering of all required information from prospect, internal customers and third parties, as needed, to complete the loan request. Coordinate delivery of the request, if necessary to the appropriate approval individual/committee.
• Coordinate and oversee all aspects of the loan closing process, as appropriate, after all documentation has been received from processor or external resources.
• Review and prepare draw requests of customers and process for approval of the commercial lender.
• Process loan payments and pay downs.
• Research all billing questions and oversee resolution to errors, and delinquencies.
• Review daily systemic NSF items for assigned officer and involve in decision making as authority levels dictate.
• Research, confirm and provide oversight to credit and collateral exceptions listed on exception report, especially for new and renewed loans. Coordinate with credit analysts to update discrepancies.
• Provide daily assistance to customer service requests and resolving customer concerns as they arise.

• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Must comply with all applicable laws and regulations.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Maintains a positive and caring atmosphere for customers and employees consistent with the Southside Bank's mission and philosophy.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Maintains the security and confidentiality of pertinent information and records.

Additional Functions:

• Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Prepares and facilitates customer transactions and responds to customer inquiries.
• Provides exceptional service to coworkers
• Perform other duties as assigned.

Necessary Skills:

• Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with financial and non-financial information as it relates to finance accounting and business concepts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Produce high quality documents/presentations using a variety of software.
• Detail oriented, well organized, and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines.
• Maintain professionalism in a fast paced environment, dealing with moderately complex issues and managing conflicting priorities.

Required Education/Experience:

• Minimum of two (2) years of college or equivalent certification or work experience.
• Five (5) years' experience in a Loan Administrative or Commercial Loan documentation role required; customer service accustomed to working under tight deadlines.
• Work experience in perfection of commercial liens (UCC, commercial real estate & vehicles) field valued.
• Experience in commercial real estate lending is preferred with the ability to handle/manage more complex commercial real estate type transactions in excess of $5,000,000.
• Experience with commercial real estate transactions that include closing, documenting, modifying, and renewing CRE loans.
• Notary preferred.

Physical Activity/Dexterity:

• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.

• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00 a.m. - 5:00 p.m.
• Available for overtime as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)