Senior IT Trainer

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Senior IT Trainer role encompasses the responsibilities of the IT Trainer as well as the Management of IT Training Projects. The scope of this role is to manage, develop, implement, and maintain training programs related to business-critical systems within the organization. In this role, the Senior IT Trainer will work with the Supervisor, IT Training, project teams (PM's, BA's, BSA's, etc.), and business units to manage, develop and execute IT Training Projects according to strict deadlines and within budget.

#LI-JM1

Essential Functions

Manages, develops, implements, and maintains training programs for the organizations' critical systems including, but not limited to, customer relationship management/customer engagement programs such as Microsoft Dynamics CRM or Salesforce, NetSuite, and Microsoft Teams
• Leads the development of training programs including User Guides, Reference Guides, Job Aids, Learning Labs, eLearning Tutorials, Quizzes, Training Communications, and Certifications
• Utilizes video recording and editing software to create and produce eLearning Tutorials
• Serves as Content Owner of the SharePoint IT Training Site
• Coordinates logistics and conducts training sessions in both on-line and in classroom training environments
• Collaborates with the Supervisor, IT Training; Project Managers; and Business Partners to determine training objectives and delivery methods
• Builds, develops, and grows business relationships vital to the success of the IT Training Team
• Assigns, manages, and tracks task and resources at all phases of IT Training projects
• Manages changes in IT Training project scope, identifies potential risks and creates contingency plans
• Manages issue identification and resolution process for IT Training projects
• Prepares and presents IT Training project status reports and presentations to IT Leadership and Senior Leadership
• Manages IT Training Survey process to ensure metrics related to training participation and trainer performance are captured
• Develops Communication Plans and writes training communications related to software upgrades and implementations
• Resolves Service Request tickets from customers (internal C1 employees) assigned to the IT Trainer queue
• Participates in QA/UAT testing of new and upgraded software applications, as needed
• Provides 1:1 Training/Coaching on business-critical applications
• Provides guidance and gives instruction to junior team members

Required Qualifications

• Bachelor's degree in IT, Education, Communication or equivalent experience
• 3 or more years of experience with the development and/or delivery of technical training courses
• Proficient in Microsoft Office (Word, Excel, PPT, Project, Visio, SharePoint)
• Experience with web conferencing applications, LMS systems, and video/recording tools
• Comprehensive knowledge of a variety of training concepts, practices, and procedures
• Comprehensive knowledge of project management and business analyst concepts and process improvement methodologies
• Excellent verbal and written communication skills
• Strong problem solving, decision making, organizational, and negotiation skills
• Highly self-motivated and directed with an ability to multi-task
• Strong customer service orientation

Desired/Preferred Qualifications

• Industry certifications for training and/or technical experience

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$63,000 - $95,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to
base pay.

Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf