Experienced Manager, Change Management

Job Summary:

This role will manage a team of user advocates, leading organizational change management (OCM) efforts for technology and process improvement projects. The individual in this role will be responsible for providing leadership around the creation and implementation of strategies and plans to increase user adoption and minimize overall business risks. We are looking for a leader with the ability to define and execute the strategy that makes complex change easy for users and stakeholders while driving behavioral and mindset shifts. Critical for this role is the ability to lead projects, build relationships, apply critical thinking, and take the initiative to drive results. As a successful change consultant, the individual in this role will use influence and innovation to maximize adoption and ensure a positive change experience.

Job Duties:

• Change Management Leadership: Manages and oversees the development and execution of a change management strategy and plan within the internal and client project team
• Organizational Impact Assessment: Guides and assesses impact of technology or process change on the individual and business to formulate the change management strategy
• Culture Change: Leads a project team to identify and address resistance and change readiness challenges
• Communications Management: Guides and assesses communication needs, channels, and delivers key messages; plans, drafts and executes marketing, training, support, and feedback communications
• Learning and Development: Guides and assesses organizational learning capabilities; conducts training needs assessment, designs curriculum, develops training materials for system implementations and process changes
• Training and Workshops: Leads and facilitates instructor-led, virtual, and 1:1 executive training sessions as well as strategy and envisioning workshops
• Project Management: Manages the budget and timeline for change management activities and supports on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
• Other duties as required

Supervisory Responsibilities:

• Supervises the day-to-day workload of the team on assigned engagements and reviews work product
• Leads, coaches and educates the team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development
• Acts as mentor to team, as appropriate
• Acts as career advisor to associates, senior associates, and managers

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required; with a focus in Organization Change Management, preferred

Experience:

• Six (6) or more years of experience in Change Management, Organizational Development, Learning Solutions, Talent Strategies, Communications and Training Design and Development, User Enablement, or equivalent human capital consulting role, required
• Five (5) or more years of consulting experienced in Technology Implementation, Communications and/or Training Design and Development, User Enablement, or equivalent, required
• Five (5) or more years of experience setting direction, developing, and leading projects while developing strategies that improve user adoption and manage end user expectations, required

License(s)/Certification(s):

• Certification with Prosci ADKAR Model or similar framework, preferred

Software:

• Excellent computer skills and proficient in the use of Excel, Word, PowerPoint, and Outlook, required
• Experience implementing Office 365 (M365), Data Analytics, Custom Applications, CRM, or ERP, preferred
• Experience with Camtasia, Articulate Rise, Vyond, Adobe Creative Cloud or other video creation/editing tool, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• A track record of managing teams and projects within a software solutions environment
• High energy, excellent communication, and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Self-motivated and willing to take on new initiatives
• Ability to manage multiple projects and initiatives

Keywords: Organizational Change Management, OCM, Training, User Enablement, User Experience, Communications, Internal Marketing, Impact Assessment, Process Integration, End User Support, Executive Adoption, Learning Solutions, Talent Strategies, Human Capital, Team Development