Site Support Technician 2

TEKsystems
$22.00 - $30.00 / hr
United States, Tennessee, Franklin
Nov 06, 2024
Description: Scope of Work for Mars PC Support oDeliverables Monitor track all Incidents across all SNOW queues for North America. Diagnose and resolve incidents using documented procedures to perform responsibilities Monday - Friday 8 hour day onsite technical support (On-call and off hours when needed) may have some remote days New hire hardware setup and implementation Test assets to ensure proper functionality Install, repair, and conduct preventative maintenance of all MARS laptops and desktops across North America Dell warranty management\coordinating with Dell for replacement hardware Asset Management oObjective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites. oDeliverables Inventory of Windows based assets and peripherals Updating Hardware Asset Management Windows based assets Depot - Per Segment/Site asset tracking Assigning (profile & imaging) Replacement (End of Life) Break/Fix - asset needs repairing based on warranty status New Hire and Business segment moves Shipping and Delivery - New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support Reporting - standard In/Out stock inventory status of replacement and Depot asset inventory Disposal of Hardware management PC Lifecycle Procurement through disposal Expectation that refresh is included in this Software Support and Installation OS Imaging on computers Deployment of software through automated tools and manual installs Install and test desktop software applications and internet browsers. iOS system and mobile app support Procurement/installation of Mars approved software Audio/Visual Support Maintenance and Testing of windows-based systems Trouble shooting issues or re-imaging windows-based systems if needed Training users on scheduling meetings and conference room software/hardware. Executive full meeting support Quality Control / Conference room Health Checks Coordinate 3rd party Vendor for updating conference room AV equipment Coordinate 3rd party Vendor for conference room installation of AV equipment Coordinate 3rd party Vendor warranty work of installed AV systems Providing live support for townhall conferences Troubleshooting wall mounted EVOKOS Network Infrastructure Support Server Hardware Support Replacements Procure HDD replacement and install for servers per request/coordination of server team. Procure servers, rack and stack per request/coordination of server team. Smart Hands Support oMars Core Services Depot Services OS Imaging and software installation Delivery of hardware and peripherals to customer Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue. Coordinated refresh/replacement for Mars North America users Managed of assets of several segments for above purposes. 3rd Party Coordination oVendor/partners Digital Genius Sessions MS Teams Support definition i.e. - Okta Support/Expectations Project Support oObjective: To successful provide project management support for out of scope operations request including: overseeing the successful completion of projects setting targets for milestones, adhering to deadlines and allocating resources Delegating tasks on the project to TekSystems NA support team Make effective suggestions when presented with multiple options for how to progress with the project Serving as a point of contact/liaison between management and team (Mars Management, Associates and Tek Management) ; (Tek Management /Technicians) Manage scope, schedule, risk, quality and resources of projects based on Mars Inc/Tek defined scope of Project Management work responsibilities Managing end to end operations oAim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. oBenefits Identifications - Collaboration Improvement Improves Productivity and Reduces Workload Performance management oScope Description - Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team. oIn Scope - all projects as related to and in support of the SITS support contract oOut of Scope - Areas of support that are not identified within the SLA of the TEKsystems contract ITIL Process oIncident/Request oChange oAsset oKnowledge oSecurity Innovation Aim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. Skills: Desktop Support, Desktop, Troubleshooting, Windows os, Windows, Video Conferencing, customer service oriented, Microsoft office, Windows 10 Top Skills Details: Desktop Support,Desktop,Troubleshooting,Windows os,Windows Additional Skills & Qualifications: Team Player Req entered for referral Elliot Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.