Network Problem Management Specialist

TEKsystems
$33.65 - $48.07 / hr
life insurance, sick time, 401(k), retirement plan
United States, Mississippi, Stennis Space Center
Nov 06, 2024
Description: Job Description: The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise IT Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including: Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution Primary Responsibilities Monitoring, installation, modification, testing and servicing of network equipment. Assisting and training lower level support employees Resolving networking/customer related concerns and issues Supporting engineers in troubleshooting network instability Communicating to customers and Leidos leadership of any impact to operational continuity Possessing a comprehensive understanding of network and device relationships Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services Basic Qualifications HS diploma and 5+ years of experience working with networks and performing Network Administration/Troubleshooting Must be familiar with Windows Systems administration tools and processes Knowledge in coordinating problem resolution and working across IT functional areas Proven ability to manage multiple tasks/events simultaneously CCNA Certification SolarWinds experience for network monitoring Experience in secret and top secret network topology Proven initiative in supporting other NOC personnel in troubleshooting network issues Proven capacity to provide professional customer service in a 24 x 7 operational environment Preferred Qualifications CCNA/CCNP JNCIA DHS Experience Microsoft Certification Taclane / Encryptor troubleshooting experience Security+ Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 4 years of professional experience Scheduled Weekly Hours: 40 Panama Shift Schedule 10-12 Hour Shift Patterns Skills: Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing system, Cisco, NOC, solarwinds, CCNA, ts/sci, Government Top Skills Details: Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing Additional Skills & Qualifications: Problem Management Network Specialist It is required that the Problem Management Network Specialist Journeyman has the following qualifications: * Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks. * Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP. * Experience with SAFe Agile and DevSecOps. * Possess a current Secret clearance. * Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor's degree with 4-8 years of experience; or a Master's degree with 2-4 years of experience. It is desired that the Problem Management Network Specialist Journeyman has the following qualifications: * An active TS/SCI security clearance. * Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL v3 Practitioner or ITIL v4 equivalent Foundations, and/or CISSP. * IT Certifications such as Security +, CISSP, etc. * SAFe certified. * ITIL v4 equivalent. Provides ongoing network support, addresses availability issues, overcomes performance problems and provides overall Tier 2/3 Service Desk support. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures. Experience Level: Intermediate Level Benefit Information Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.