Healthcare Customer Service Representative
 TEKsystems | |
$23.00 / hr
| |
remote work
| |
 United States, Colorado, Aurora | |
 Nov 06, 2024 | |
|
*Jo Description:*
* Call center environment - supporting issue resolution for members of Medicaid * Answer incoming calls from providers, members, state agencies - research customer inquiries and document all calls * Make outbound calls as needed to follow up with members on benefit information, claim status * Work in CRM to document all conversations and close tickets * Some members may be disgruntled or upset because they have been declined by Medicaid in the past, so need to be empathetic and professional to work with members through this *Qualifications:* * Min 2 years experience in healthcare call center * Basic knowledge of MS Teams, Word, Excel and Outlook * Quiet work from home environment that follows HIPAA guidelines required (when permitted) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |