Call Center Rep (REMOTE In New Jersey)

TEKsystems
$18.00 / hr
remote work
United States, New Jersey, Jersey City
Nov 06, 2024
NOW HIRING CALL CENTER REPS FOR OPEN ENROLLMENT: REMOTE BUT MUST BE BASED OUT OF NEW JERSEY Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks. Hours ofOperation: - Open Enrollment: 11/1 - 1/31: 8:00 am to 8:00 pm EST - Monday through Friday. 8:00 am to 5:00 pm EST - Saturday 8:00 am to 5:00 pm EST - last two Sundays of OE 8:00 am - 10:00 pm EST - last three days of OE 8:00 am to 8:00 pm EST - one week after OE period ends. Hours of Operation - Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri * * Location: Remote / Work from home in State of New Jersey * * Equipment: Bring Your Own Device (BYOD) per provided specs plus a second monitor. Cannot accept MAC IOS * * Job Description The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Respond effectively to all forms of inbound and outbound contacts. * Track and document all inquiries using the applicable systems. * Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. * Process life event changes, demographic updates, disenrollment requests, and special Enrollment periods as requested. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Facilitate translation services for non-English speaking callers according to procedures. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. * Perform other duties as assigned by management. EducationRequired: * High School Diploma, GED, or equivalent * AA or higher degree preferred. Background& Experience Required: * Minimum of 6 months experience needed; * Strong data entry and telephone skills; * Excellent organizational, interpersonal, written, and verbal communication skills; * Ability to perform comfortably in a fast-paced work environment; * Ability to successfully execute many complex tasks simultaneously; * Ability to work as a team member, as well as independently; * Previous experience with computers, phone systems, and headsets preferred * Previous experience in customer service and call center preferred; * Bi-lingual Spanish is a plus. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.