It Support Technician

TEKsystems
$20.00 - $24.00 / hr
sick time, 401(k)
United States, Colorado, Denver
Nov 06, 2024
Job Description: Provide remote and desk-side technical support for computer hardware, software, and mobile devices. Respond to inquiries via phone, email, and walk-ins, troubleshooting issues and following pre-established guidelines. Ensure excellent customer service and timely resolution of technical issues. Skills Required: * Windows 10 * Troubleshooting * Active Directory * Customer Service * Help Desk Support * Office 365 Position Purpose: Provide remote and desk-side technical support for computer hardware, software, and mobile devices. Respond to inquiries via phone, email, and walk-ins, troubleshooting issues and following pre-established guidelines. Responsibilities: * Deliver excellent customer service as the first point of contact. * Document, track, and resolve issues such as password resets, user setups, application and hardware support, phone support, and workstation configurations. * Escalate complex issues to senior technicians. * Understand core technologies and troubleshooting methodologies. * Comply with company policies and ensure safety and health standards. Requirements: * High School Diploma; 1+ year in a Help Desk environment preferred. * Preferred certifications: MCSE, MCP, CompTIA A+, Network+. * Problem-solving skills and direct supervision. * Construction background/knowledge is a plus. * Experience with ticketing tools (ServiceNow, Manage Engine) and laptop imaging (WDS). * Onsite position with reliable transportation required. Physical Requirements: * Regularly stand, sit, talk, hear, and use hands/fingers for computer and office equipment. * Occasionally reach, stoop, or kneel. * Close vision required for computer work. *REQUIRED Your posting is in the state of Colorado and MUST contain the verbiage below Your posting is required to contain Salary/hourly rate information, verify that you complete the Salary fields on the next screen. Copy/Paste the information below into your job posting We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. * * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.