Teller

Spectraforce Technologies
United States, Arizona, Tucson
Nov 06, 2024
Job Title: Teller Location: Tucson, AZ 85718 (Fully Onsite) Duration: 4month Assignment Shift/Hours: 40hours/week, 7:45am - 4:45pm (M to F) Contractor's Role Client Servicing: Provide exceptional service to clients, COIs, vendors, partners and prospects in a professional and respectful manner with every interaction. Greet clients and visitors by making eye contact and using their name, when known. Phones are answered promptly using a professional tone. Ensure the execution and/or submission of daily client account servicing activities is completed in a professional, timely and accurate manner while adhering to all banking policies and procedures. Initiate Service Request or process all money movement transactions accurately and timely in accordance with the WM Asset Transfer Standards. Client issues are handled with sensitivity and a sense of urgency. Strong knowledge of Private Passport providing clients with available services and / or referring to a Banker for additional support. Seek advice and guidance from your manager, Partner Support Services or Regional Banking Administration, following the chain of command, when issues arise and it is uncertain whether a proposed course of action will adhere to the bank's procedures, and protocols as well as regulatory and compliance standards. Office Operations and Administration: Carry out all directed administrative duties required to deliver exceptional service to clients and partners, which may include but not limited to providing telephone/reception coverage, photocopying, scanning and mailing. Demonstrate a proficient use of all systems and applications required to efficiently and flawlessly execute teller activities. Accurately complete CTR's and MIEL's and submit within required timeframe. When assigned, assist clients with access to Safe Deposit Boxes ensuring proper procedures are followed. Perform opening / closing functions through the teller system as required. Balance Cash Drawer daily maintaining satisfactory balancing record as documented within the Teller Difference guidelines. All cash transactions are processed utilizing the cash count tool, within the teller system, as outlined in policies and procedures. Balance dual cash drawers, (i.e. Cash Vault, ECD, Coin Vault) according to procedures. Teller work is properly secured at the end of the day and placed under dual control. Work is prepared and sent to Iron Mountain monthly. Ensure proper procedures are adhered to when handling Temporary Safekeeping items, including proper completion of Client Release Receipts and Safekeeping logs. When assigned, audit certifications are completed timely to ensure compliance with the bank policy and procedures as required under the Branch Audit Certification program. Participate in administrative assignments and special projects, as directed by your manager Stay abreast of the latest enhancements to Client Trust Partner and Client technology and/or systems in order to maintain highest standards of administrative and operational efficiencies Daily Tasks & Responsibilities: Accepts, approves, and processes transactions for clients within specified limits. Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan payments, and issues cashier checks. Balances the cash transactions for the unit, including the cash drawer. Identifies fraudulent transactions, forgeries, and counterfeit bills according to established procedures. Communicates regularly with personal bankers, and partners in various areas of the bank - to process transactions, refer new business, request account or product information, and to investigate fraudulent transactions Qualifications: Previous banking or cash handling experience: 1-2 years