Energy Assistance Worker - Mifflin County Assistance Office (Seasonal)

Are you looking to make a difference in the lives of citizens in need during the cold winter months? The Department of Human Services is seeking a seasonal Energy Assistance Worker at the Low-Income Home Energy Assistance Program (LIHEAP) office. You can make a direct and positive impact on the well-being of residents that keeps them warm. Experience the satisfaction of helping your community while working alongside a supportive team, apply today!

As an Energy Assistance Worker, you will use strong verbal and written communication skills to assess information and accurately apply policies and procedures to determine eligibility for LIHEAP benefits. You will handle calls and emails, engage with applicants using objectivity, and show empathy with those facing distressing circumstances. You will also guide callers in navigating the Commonwealth of Pennsylvania Access to Social Services (COMPASS) website or mobile app. This role will frequently use computer applications, collaborate with office personnel, and connect citizens with additional community resources that may enhance their LIHEAP benefits.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week. Seasonal employment runs from approximately from October to April but employment may begin as early as September and last until June.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. May change based on operational needs
• Overtime and travel as needed
• Work condition: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Free parking!
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Mifflin County. If no eligible candidates who live within Mifflin County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  1. your score may be lower than deserved.
  2. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.