UX Research Operations Specialist

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Research Operation Specialists at Docusign are responsible for orchestrating meaningful solutions that advance the impact of UX Research teams at scale. Your work in this role will directly and significantly impact the improvement of our products' overall experiences. This individual will help create streamlined processes and programs that ensure research value across our entire Product Experience organization.

Success in this role will require effective collaboration across several stakeholder groups to create alignment, efficient working agreements, and clear expectations. It will also depend on building strong relationships with researchers, establishing solid rapport, and instilling trust. Last, success in this role will be defined by exceptional organizational skills and a strong desire to create and maintain mutually beneficial outcomes. This individual must have a growth mindset and be able to address the organization's operational needs tactically and efficiently.

Our Product Experience team focuses on our customers and their business needs. We contribute from the concept to the building of extraordinary product experiences by partnering with Product Managers, Program Managers, Software Engineers, and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and create delightful experiences.

This position is an individual contributor role reporting to the Director of UX Research.

Responsibility

• Oversee the recruitment and operational efforts for research panels across multiple research teams and initiatives, ensuring a smooth, end-to-end experience for participants and stakeholders
• Identify processes, programs, or products that allow the team to capitalize on creative solutions that minimize effort and improve value
• Actively and effectively work with partners to advance research initiatives in a relevant and timely manner
• Successfully lead several moving parts to any project, remaining mindful of scope, constraints, dependencies, and roadblocks
• Track, measure, and report work that is carried out by the team to identify strengths as well as areas for improvement
• Become knowledgeable of UX Research practices to create and maintain cohesion between ResOps and UX Research effectively
• Identify possible solutions that streamline existing processes, being mindful of integration and automation opportunities
• Cultivate an expectation across our Product Experience organization that enables and empowers our researchers to conduct outstanding UX Research

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience
• Entry level; no minimum years of specific experience supporting research operations required
• Experience working on cross-functional or cross-disciplinary teams

Preferred

• Familiarity with SaaS, PaaS, and/or IaaS technology companies and/or industry
• Proficiency using Google Workspace products
• Familiarity with UX Research standard methodologies
• Ability to tactically address bottlenecks, blockers, and holding patterns in a way that results in optimal project completion times
• Experience using other UX Research and ResOps platforms (e.g., Qualtrics, Ethnio, Respondent)
• Ability to communicate and collaborate comfortably with relevant stakeholder groups (e.g., legal, security, compliance, data science, product management)
• Experience in other domains of ResOps (e.g., knowledge management, advocacy, competency, governance, tool management)
• Experience working on teams that have transitioned from reactive to proactive operational states

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $79,500.00 - $115,150.00 base salary

Illinois and Colorado: $74,400.00 - $96,750.00 base salary

Washington and New York (including NYC metro area): $74,400.00 - $103,425.00 base salary

Washington DC: $79,500.00 - $103,425.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid #LI-SR2