Front Desk Coordinator - Lakeside Spa & Fitness (Part Time)

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.

What Were Looking For: We are seeking a personable and professional Front Desk Coordinator to be the first point of contact for our guests. This role requires a warm, welcoming demeanor and a high standard of customer service, ensuring that each guests experience is exceptional from arrival to departure. The ideal candidate will have experience in a luxury spa, hospitality, or fitness environment and be committed to creating a memorable, personalized experience for each visitor. As part of a dedicated wellness team, you will contribute to a tranquil environment where guests can rejuvenate and unwind.

Who You Are:

• A relationship builder with a passion for wellness and a commitment to creating exceptional experiences for our guests.

What Youll Be Doing:

• Manage bookings for spa treatments, fitness classes, personal training sessions, and tennis and pickleball sessions maximizing efficiency and ensuring smooth operations.
• Maintain comprehensive knowledge of all spa and fitness offerings, including treatments, products, memberships, and resort amenities, and be able to effectively communicate these to guests.
• Assist in creating personalized wellness journeys for guests, collaborating with the spa team to recommend complementary treatments.
• Facilitate a seamless check-in and check-out process, handling guest inquiries, processing payments, and ensuring all required forms and waivers are completed.
• Proactively suggest additional treatments, services, or products that may enhance the guests experience.
• Liaise with spa therapists, fitness instructors, and other departments to ensure smooth scheduling.
• Relay guest requests promptly and accurately.
• Manage and enroll guests in memberships.
• Ensure the fitness center and all equipment are impeccably maintained, safe, and aligned with our luxury standards, including managing inventory of fitness supplies.
• Maintain a clean, safe, and hygienic work environment that reflects the high standards of a luxury spa & fitness center.
• Maintain the highest standards of professionalism, courtesy, and service, ensuring a warm and welcoming atmosphere.
• Adhere to the resorts service protocols, ensuring confidentiality and respect for guest privacy at all times.
• Ensure the safety and well-being of all guests.
• Assist with wellness workshops, special events, and promotional activities as needed.

Your Experience Includes:

• Previous experience in a front desk, receptionist, or customer service role, preferably in a luxury spa, resort, or fitness environment.
• Exceptional interpersonal and communication skills with a professional appearance and demeanor.
• Strong organizational abilities and impeccable attention to detail.
• Able to manage multiple tasks and reservations.
• Ability to create a positive and inclusive environment for all guests.
• Proficient in basic computer systems and booking software; experience with spa or hospitality software is a plus.
• Passion for wellness, fitness, and luxury service; knowledge of spa treatments and fitness programs is desirable.
• Fluent in English (additional languages are an advantage).
• Ability to work flexible hours, including weekends and holidays.
• Experience with Book4Time software preferred.
• CPR and First Aid certification is preferred.

What We Offer:

• Competitive health & wellness benefits, 401(K) & company match
• Paid Sick Days, Vacation, and Holidays
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Employee Hotel Rates
• Other discounts and more

Reports to: Spa Manager