Care Coordinator

At COMHAR, it's our mission to provide health and human services that empower individuals, families and communities.

***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.***

Care Coordinator Scheduled:

Monday-Friday 9:00AM-5:00PM

Care Coordinator Salary:

$50,000.00- $52,000,00

Care Coordinator Position Summary:

The Care Coordinator is responsible for supporting and assisting individuals in COMHAR's Outpatient Programs by coordinating care. This role connects new members to outpatient services through the intake process, provides information and education, links individuals to needed resources, facilitates communication with partner/provider agencies, and encourages members to achieve their recovery goals.

Care Coordinator Duties and Responsibilities:

• Provide information, education, encouragement, and care coordination throughout the various phases of recovery, including pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance.
• Support communication with primary care providers and other medical providers to promote integrated healthcare.
• Maintain relationships with community partners, acting as a liaison to coordinate care by facilitating communication, obtaining consents, addressing barriers to service, and attending linkage, treatment team, and care coordination meetings as needed.
• Conduct triage and facilitate the enrollment process for individuals seeking services at the Welcome Center and/or Open Access points.
• Engage in outreach efforts, including mobile outreach, to connect individuals with appropriate services.
• Actively identify and offer linkages to community-based resources that support the individual's recovery journey, such as medical providers, recovery communities, educational, vocational, social, cultural, spiritual resources, mutual self-help groups, and professional services.
• Collaborate with the individual and treatment team (therapists, psychiatric practitioners, nurse supervisors, peer specialists, and case managers) around recovery planning needs related to resources or care coordination.
• Support individuals in crisis in behavioral health care settings, which may include accompanying them to Crisis Response Centers or delivering necessary documentation to facilitate crisis services.
• Ensure timely completion of required documentation, including submission of care coordination encounters with individuals, families, or service providers in the electronic health record.
• Assist Therapists with outreach and caseload management when care coordination is needed.
• Adhere to a flexible schedule that allows for evening and weekend hours as required to respond to individual needs.
• Provide support to multiple outpatient programs as needed, including but not limited to Enhanced Outpatient, Specialized Services, and Latino Treatment Program.
• Perform other duties as assigned by the supervisor or program leadership to enhance care coordination and integrated care.

Skill Requirements:

• Basic understanding of clerical procedures and systems, such as record keeping and filing.
• Ability to work independently and in teams.
• Ability to apply common sense and understanding to carry out instructions in written, oral, or diagram form.
• Ability to address problems involving several concrete variables in standardized situations.
• Understanding and respect for everyone's unique path to recovery. Able to provide person-centered, trauma-informed, and strength-based support.
• Strong organizational skills.
• Working knowledge of the recovery/treatment system.
• Flexibility and adaptability in handling changing priorities in a fast-paced environment.
• Ability to demonstrate professionalism and ethical service at all times.
• Computer literacy is essential, including effective use of electronic health records, video conferencing, email, Microsoft Office products, and other necessary technologies.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk and listen. The employee frequently is required to use hands to finger, handle, or feel and reach with hands, arms, and feet. The employee is occasionally required to stand, walk, and carry/pull/push items weighing up to 10 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee will primarily work in the Enhanced Program. The Enhanced Program is a fast-paced, high-volume, diverse outpatient clinic. On occasion, meetings may take place at other COMHAR sites or in the community. The noise level in the work environment usually ranges from low to moderate.

Full Time Employees are eligible for generous benefit options including but not limited to:

• Medical, Vision and Dental Insurance with plan options to fit your needs
• Life and Long Term Disability Insurance
• 403B Retirement Savings Plan
• Paid Time Off (Holiday, sick, PTO, vacation)
• Tuition Reimbursement
• Employee Assistance Program
• Additional supplemental voluntary insurance options including Disability, Accident and Pet Insurance

EDUCATION/EXPERIENCE

• Bachelor's degree in social work, counseling, psychology, sociology, gerontology, counseling education, or a related field.
• A minimum of 1 year of experience in the health or human service field, with a preference for experience in behavioral health or substance use.
• Valid PA State Criminal, FBI, Child Abuse Clearances.
• Clearances must be updated every 3 years per COMHAR policy
• Must have a current ACT 31 (Recognizing and Reporting Child Abuse Certificate)
• Licensed individuals must renew every 2 years. Non-licensed individuals must renew every 5 years.

SKILLS

• Understanding and respect for each individual's unique path to recovery. Able to provide trauma-informed, strength based support
• Working knowledge of the recovery/treatment system
• Demonstrate professionalism and ethical service at all times
• Able to work well independently and on teams
• Must have good verbal and written communication skills. Bi-lingual (Spanish & English) a plus.
• Be flexible and adaptive in handling changing priorities in a fast paced environment
• Computer literacy is essential. Must be able to effectively use electronic health record, video conferencing, email, Office products, and any other technology needed to meet job responsibilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local laws.