IT Support Specialist, Intermediate

Georgia State University
$45,000 - $52,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Nov 06, 2024
Description : IT Support Specialist, Intermediate Georgia State University Instructional Innovation and Technology Desktop Support - Downtown Why work at Georgia State University (GSU)? GSU is listed among the top 5 most innovative university (U.S. News & World Report, 2025). It is a thriving research institution that provides a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows. Putting technology to work at Georgia State University. Are you passionate about technology, your clients' success, and looking to make a difference? Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation and Technology (IIT), seeks to inspire, support, and enable innovative solutions to advance learning, research and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating and implementing new models of higher education for a community of distinct learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity and efficiency are key. Are you looking for an opportunity to enter an innovative work environment for technology? Do you enjoy seeking solutions to technical issues and providing exceptional customer service? If so, you are just who we need. WHAT MAKES GSU A GREAT PLACE TO WORK? * Generous benefits, including health, dental, vision, tuition assistance program, retirement, etc. * A knowledge-sharing organization that works collaboratively with diverse partners. * A flexible work environment WHAT MAKES THE INSTRUCTIONAL INNOVATION AND TECHNOLOGY DIVISION A GREAT PALCE TO WORK? * Professional development opportunities * The opportunity to be on the cutting edge of technology. * You will work with compassionate team members. * You will feel a sense of purpose and accomplishment. * You will have work in a collaborative and creative environment. Georgia State University's Instructional Innovation and Technology (IIT) is seeking a skilled and diverse professional IT Support Specialist, Intermediate to join our vibrant and growing team. Under the general supervision of the Assistant Manager of Desktop Support, this is an intermediate level position responsible for following detailed, semi-complex instruction to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of audio-visual equipment, networking equipment, computer hardware and software and mobile devices. HERE'S WHAT YOU WILL DO The scope of responsibilities for this position will include these essential duties but is not limited to the following: * Follow detailed, semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair audio-visual equipment, networking equipment, telephone equipment, computer hardware and software and mobile devices. * Provide technical support and training services to customers. * Utilize incident response system to track, document and record steps performed to resolve issues. * May train and mentor less experienced co-workers. * Time reporting, documentation, and other administrative duties. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and one year of related experience; or a combination of education and related experience. Preferred Hiring Qualifications: Working knowledge of various audio-visual equipment, computer hardware, networking equipment and computer software systems. * Effective time management, customer service, analytical, and organizational skills. * Effective oral and written communication with internal and external customers. * Ability to multitask, prioritize and independent judgment * Certifications: A+, Apple, Net+, ITIL College/Business Unit : Instructional Innovation & Technology Department : Desktop Support - Downtown Campus Location : Atlanta Campus Shift : 8:30 a.m. - 5:15 p.m. Salary : $45,000 - $52,000 Pay Grade : IT2 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 11/05/24, 7:57:09 PM Closing Date : 11/20/24, 4:59:00 AM Preferred Hiring Qualifications : Special Instructions : To be fully considered for this position all candidates at the time of submission must provide the following documents that clearly provides proof of education and relevant experience. A complete and accurate GSU application Resume Three professional references. One must be a current or former supervisor. Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.