Security Concierge - Evening

As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department.

GENERAL SUMMARY/OVERVIEW STATEMENT:

Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.

* Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others.

* Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.

* Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up.

* Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc).

* Maintains assigned post area in clean and orderly fashion.

* Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc) as required.

* Reports and keeps current on security issues and concerns.

* Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed.

* Provides other assistance to Security field services staff as directed.

* Performs additional duties as assigned.

QUALIFICATIONS:

* Minimum of a High School diploma or GED required.

* At least one year of customer service experience required. At least two years of customer service experience within the healthcare or hotel setting preferred.

* Excellent communication skills, friendly and outgoing with a commitment to service.

* Must submit to and pass an initial and annual criminal background check.

* Must obtain and maintain certification in CPR/AED/First Aid (training provided by department)

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

* Exemplary customer service and communication skills.

* Above average problem solving ability.

* Ability to remain calm in stressful situations and to multitask as needed.

* Reliable and flexible

* Must be able to read, write and speak English fluently. Fluency in more than one language preferred.

WORKING CONDITIONS:

* Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.

HOSPITAL WIDE RESPONSIBILITIES:

Brigham and Women's Hospital I CARE Standards

The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

C. I will Communicate my commitment to high quality performance

A. I will Appear and act as a professional

R. I will Respect all individuals

E. I will Extend myself

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.