Quality Supervisor

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Quality at RXO, you'll play a key role in upholding and advancing quality standards for our Freight Forwarding team. With our support, you'll have the resources to build a rewarding career that exceeds your expectations while making a tangible impact on our team and clients.

What your day-to-day will look like:

• Collaborate with IT to test new customer integrations and implement system upgrades effectively
• Guide and develop team members, fostering growth and ensuring alignment with company policies and procedures
• Partner with the Operations Manager to make strategic decisions on quality initiatives and safety standards
• Design and manage KPI reports to measure productivity and performance in collaboration with operations and management teams
• Lead and support continuous improvement initiatives to enhance operational efficiency
• Investigate and analyze customer complaints to ensure prompt and effective resolution
• Coordinate third-party and internal audits, ensuring all regulatory and compliance requirements are met
• Conduct routine audits of departments and production lines to verify adherence to quality and safety standards
• Oversee team supervisory functions, including interviewing, hiring, disciplinary actions and conflict resolution
• Contribute to pricing proposals for major client projects, aligning quality objectives with client expectations

What you'll need to excel:

At a minimum, you'll need:

• 2 years of relevant work experience

It'd be great if you also have:

• Bachelor's degree in Supply Chain, Logistics, Business or a related field
• Minimum of 2 years of experience in a managerial or supervisory role
• Proficiency in both English and Spanish (bilingual)
• Skilled in Excel, Power BI or Tableau for KPI reporting and productivity analysis
• Knowledge of OSHA or relevant industry safety regulations to promote and maintain a safe work environment

This job requires the ability to:

• Lift objects of various shapes, sizes and weights
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel

• Tolerate hot or cold warehouse environments

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementhereandRXO's Privacy Notice to California Job Applicantshere.