Client Svc Representative- Warehouse/Device Care

Location

US-VA-Newport News

Company

Canon Solutions America, Inc.

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Administrative
-Good working knowledge of MS Office (Outlook, Word, Powerpoint, Excel)
-Self-motivated with solid organizational skills
-Strong written and verbal communication skills, comfortable interacting with end users and key customer contacts
-Promptly informs manager of potential problems, customer concerns; responds to internal and external communications
-Ability to work both independently and within a team environment
Client Services
-Toner replacement
-First response to triage hardware or print related incidents
-Process client requests for changes in print hardware in work areas
-Document key activities in customer and internal systems / applications
-Assist in print device moves / installations, including coordination of activities with key client support groups
-Perform device preventative maintenance and cleaning
Device Maintenance
-Responsible for customer satisfaction through the performance and maintenance of various types of print equipment
-Follows daily, established maintenance processes and procedures
-Evaluates equipment issues and notifies service department if unable to resolve
-Assists end-users in basic functionality of equipment
-Records meter reads and maintains service activity reports
Inventory Management
-Processes and monitors all inventory movement (e.g., supply qty, hardware inventory)
-Assists in identifying slow moving, obsolete, or low levels of inventory
-Documents and communicates weekly and periodic inventory levels.
-Orders / ships / receives supply items as needed on a daily / weekly / ad hoc basis
-Tracks outstanding shipments to / from client locations
-Responds to internal and external inquiries and provides shipping status information as needed

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

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