Business Line Manager - Service

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Business Line Manager, Service

IAS Customer Center US

SAS Business Line (Service of Industrial Assembly Solutions)

Your Role:

To lead the Atlas Copco, IAS US Customer Center Service team to achieve profitable growth, expanding the customer base while maximizing customer satisfaction. In this role, you will have direct leadership of the Field Service, Onsite Service, and Service Training teams for the SAS Business Line. Products serviced include Self-Pierce Riveting equipment (SPR), Adhesive Dispense equipment (ADH), Flow Drill Fastening equipment (FDF), Software/DDS (TN8, etc.), and Integrated Vision Systems (IVS). This position reports to the General Manager, IAS NA Customer Center, with a dotted line matrix reporting to the Vice President of Marketing SAS and the Vice President Service Operations SAS.

What you will do:

• Develop and implement service strategies to exceed customer expectations
• Plans and directs all aspects of the SAS business line, including service sales, Service Level Agreements (SLA) and business development
• Develops all SAS policies, objectives, and initiatives and work within the IAS Business Line to ensure we are aligned and executing a high level of collaboration with all departments
• Lead, coach, and motivate the local SAS service organization, including 9 direct reports and 43 indirect reports
• Ensure technical ability in the service organization and execute where we place new service personnel/roles to better serve our customers
• Responsible for assessing new customers as well as analyzing business opportunities for SLAs
• Develops proposals for new business opportunities
• Ensures the best use of the organization's resources by defining and planning SAS strategic and long-term goals
• Develop and implement overall strategies in close cooperation with other Customer Centers and the global IAS/SAS/AIS organization
• Develop training programs, facilitate implementation of appropriate change management initiatives, and review current development programs to ensure adherence to IAS long-term goals
• Actively integrate acquired product lines into the service organization
• P&L responsibility for the US SAS business line

To succeed, you will need:

• A four-year degree from an accredited University is required, MBA preferred
• Minimum 10 years' experience in sales or marketing with five years of supervisory/management experience preferred
• Experience in leading, managing, and motivating an organization
• Experience working within an international matrix organization with proven ability to adapt easily to different cultures
• Ability to deliver innovation and create new standards
• Ability to communicate across all levels of an organization and effectively work with global teams
• To be curious with a growth mindset, constantly learning, and always looking for a better way
• Demonstrate a strong customer-centric approach
• Positive and enthusiastic approach to solving problems
• Ability to foster an inclusive, transparent, and productive work environment, building trust

We believe in and foster a learning culture where global mobility is an important enabler for growth.

Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning, e.g.), our feedback culture, the internal job portal, global project assignments, or on-site training from our academy. You will experience an onboarding program.We support you and your well-being with programs like fitness and wellness reimbursements, team events, and more. We offer an excellent compensation package and bonus structure and an outstanding benefits package that includes:

• Medical/dental/vision coverage
• Tuition reimbursement
• Life insurance
• Short/Long-term disability
• Matching 401K
• Generous paid holidays and vacation

Please copy the link or click here: http://IAS.Virtual.Recruiting.atlascopco.com, to explore our virtual room to see our product, benefits, and company culture!

Diverse by nature and inclusive by choice. Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together, we build a culture where difference is valued, and we share a deep sense of purpose and belonging.

Atlas Copco IAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco IAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco IAS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco IAS will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco IAS encourages applicants of all ages.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.