Collections Manager

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Company Overview: TRC Companies, Inc. a pioneer in ground-breaking scientific and engineering developments since the 1960s, is an engineering consulting firm that provides integrated services to the energy, environmental and infrastructure markets. TRC serves a broad range of clients in government and industry, implementing complex projects from initial concept to delivery and operation.

Position Overview: We are seeking a highly organized and detail-oriented Collections Manager to join our team. As a Collections Manager, you will be responsible for overseeing the efficient and effective management of the organization's accounts receivable process. You will lead a team of collection specialists, ensuring timely collection of outstanding debts while maintaining positive relationships with clients. You will partner with the VP to focus on key clients to drive success for the company. This role requires strong leadership skills, exceptional communication abilities, and a strategic mindset to develop and implement effective collection strategies.

1. Team Leadership: Lead and motivate a team of collection specialists, providing guidance, training, and support to ensure optimal performance and adherence to company policies and procedures.
2. Strategy Development: Develop and implement comprehensive collections strategies to optimize cash flow and minimize bad debt losses. This includes analyzing data to identify trends and determining appropriate collection methods.
3. Process Improvement: Continuously evaluate and improve the collections process to streamline operations, reduce delinquencies, and enhance efficiency. Implement automation tools and technologies where applicable to improve workflow and productivity. Collaborate with the finance department to resolve customer disputes and improve collection processes.
4. Client Communication: Build and maintain positive relationships with clients to facilitate the collection process. Communicate effectively with customers to resolve disputes, negotiate payment terms, and address any concerns in a professional and courteous manner. Team with internal account managers to identify the best approach to handle any issues that arise.
5. Reporting and Analysis: Generate regular reports on collections activities, aging accounts, and key performance indicators. Analyze data to identify areas for improvement and make recommendations for action to senior management.

• Bachelor's degree in finance, accounting, business administration, or related field (preferred).
• Proven experience in collections management or a similar role, with a track record of success in reducing delinquency and improving cash flow.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal stakeholders.
• Proficiency in using collections software and Microsoft Office applications, particularly Excel.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Leadership abilities, including team management, coaching, and mentoring.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to handle multiple deadlines

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

#LI-SN1

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.