1195 Dispatch Clerk #6276

Role

Executes daily routing plans, problem solves daily routes, ensuring timely and efficient pickups. Responsible for effective communications with customer service, transportation personnel, management and customers.

Essential Responsibilities

• Assigns drivers and collectors to routes and special pickups for complete and timely services. Arranges alternate coverage of service in case of employee absence or equipment failure. Schedules vacations.
• Troubleshoot tablet issues with Drivers.
• Conduct end of day Driver Check In/Out procedures. This includes weigh tag review, weigh tag edits, one-off charge confirmation, weigh tag and route submission.
• Acts as a conduit to gather and distribute information to drivers (via 2-way radio, telephone and service tickets) from Customer Service, Maintenance, and manages the communications to ensure completion of tasks.
• Routes drivers for efficient operations.
• Receives customer requests and schedules service.
• May respond to customer questions and complaints about service including discussing issues with drivers in order to understand the situation.
• Complete Dispatch Log daily.
• Records schedules and hours worked by employees and completes payroll records on a daily basis. Proofs daily payroll with various reports and roster.
• Other duties as assigned.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Two years' experience as a dispatcher or related position.
• Technical and professional principles, practices, laws, applications and programs in position related area.
• Current developments and trends in areas of expertise.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED.
• Bachelor's degree preferred.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.