Loan Key Operator

University of North Carolina Charlotte

$34,602 - $37,180

United States, North Carolina, Charlotte

Nov 06, 2024

Loan Key Operator

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

* Do not write 'see resume' on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).

* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	010553
NC Salary Grade Equivalency	GN04
Classification Title	Administrative Support Specialist - Contributing
Working Title	Loan Key Operator
Salary Range	$34,602 - $37,180
Anticipate Hiring Range	$34,602 - $37,180
FLSA Status	Non Exempt
Division	Student Affairs
Department	Housing and Residence Life (Adm)
Work Unit	Housing and Residence Life
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	This position is responsible for operating a Loan Key Desk and performing general administrative and reception duties associated with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. This role is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their village area, as defined by the department. This may include up to 6 buildings/communities. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas.
Minimum Education/Experience	Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from high school and demonstrated knowledge, skills, and abilities gained through two years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties	Maintains and files reports and forms. Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources. Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook. Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage. Responsible for maintaining confidentiality as this position deals with sensitive information. Ensures timely and accurate billing when it comes to loan key charges and fees. Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to perform daily administrative tasks and communication creation. Coordinates the work schedules of Desk Assistants. Reviews and follows up on student work hours and payroll errors. Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options. Updates and publishes the Loan Key Desk Staff Manual.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education	Graduation from high school, or completion of its equivalency. One year of office/clerical work experience; or an equivalent combination of training/experience. Good written and verbal communication experience. Willingness to work in a team environment. Experience working with technology and computer software. Experience with supervision or scheduling.
Necessary Licenses or Certifications
Work Location	Residence Halls
Posting date	11/05/2024
Closing date	11/12/2024
Proposed Hire Date	01/06/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the *finalist. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
As a Loan Key Operator, you will be utilizing several different department online systems and may be involved in technology implementation or upgrades. How do you adapt to new technologies and ensure your team is proficient in utilizing them?

(Open Ended Question)
Our Loan Key Operators supervise up to 25 student employees. How do or would you approach building strong relationships with individual team members while managing a large team? Please provide an example of time you have done this or seen this done?

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References