Patient Service Representative

Summary

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multidisciplinary department.
• Interact in a customer focused manner during referral processing.
• Provide office support for all Scheduling and Patient Financial Services staff.
• Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Essential Job Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
• Manage calls from insurance/care managers to coordinate multidisciplinary care for patients
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received
  
  
  
  • Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
  
  
  
  
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
• Perform all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes
• Provide various other responsibilities and clerical/therapist support as delegated by manager

Essential Job Qualifications

• Minimum of the GED/Diploma, Associates degree preferred
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff appropriately.

Preferred Job Qualifications

• Bachelor's Degree in a health-related field
• Minimum 12-18 months' work experience in healthcare with scheduling and/or PFS related job duties.
• Working knowledge of ICD-10-CM and CPT coding classification systems.
• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements:

• Able to exert up to 10-20 pounds of force occasionally (up to 1/3 of the time)
• Able to lift, carry, push, pull, up to 10-20 pounds occasionally
• Able to sit for the majority of the time but may involve brief periods of time involving walking or standing.
• Able to use keyboard frequently (1/3 to 2/3 of the time)

Commitment to Diversity, Equity and Inclusion

Embrace Diversity, Equity, and Inclusion, by:

• Treating everyone with dignity and respect
• Opening more doors to opportunities for underrepresented cultures
• Growing talent and people
• Evaluating and eliminating disparities
• Taking action against injustices, bias and racism
• Honoring our differences and how to collaborate
• Educating staff, patients, and the communities we care for
• Restoring Hope and Freedom, together