Sales Support Specialist (HYBRID)
Sonova USA, Inc. | |
paid holidays, tuition reimbursement, 401(k) | |
United States, Illinois, Aurora | |
750 North Commons Drive (Show on map) | |
Nov 07, 2024 | |
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you. Join Sonova. Create sense. Aurora (IL), United States Sales Support Specialist (HYBRID) 155807 Hybrid | Aurora, IL | United States Sales Support Specialist Schedule: 7am to 3:30pm In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. The Sales Support Specialist for National Accounts serves as the primary point of contact for key clients, including Buying Groups, Managed Care, TPRN, Medicaid, and Vocational Rehabilitation organizations. This tactical position emphasizes accurate order placement and providing exceptional, white-glove customer service. The role involves developing, implementing, and evaluating business processes tailored to specific customer needs or contractual obligations. Key responsibilities include daily sales support, account maintenance, pricing and billing management, resolving discrepancies, sales order management, and reporting. Internally, this position collaborates closely with Managed Care leaders, Buying Group Management, Account Maintenance, Sales Operations, Customer Service Operations, Finance, and eCommerce to ensure customer satisfaction with Sonova's services. More about the role:
More about you:
At Sonova, we are committed to innovation, customer focus, and excellence. We value teamwork, integrity, and a dedication to improving the quality of life for our customers. As a member of our team, you'll be part of a collaborative environment that encourages growth and celebrates success. This role also offers the opportunity to grow within Sonova, with potential paths into higher-level customer service, sales, or account management positions. We invest in our employees' professional development and provide access to training programs and career advancement resources. As a Sales Support Specialist, your contributions will be vital in ensuring the seamless operation of our National Accounts. Your expertise and dedication will directly impact customer satisfaction and loyalty, making a significant difference in our customers' experiences with Sonova. Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactwholesale.HR@Sonova.com What we offer:
*Plan rules/offerings dependent upon group Company/location. Pay Range: $20-$26 an hour How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. |