Executive EUC Specialist (onsite in McLean, VA)

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!

Executive End-User Computing (EUC) Specialist position is onsite at our brand new McLean office in Virginia. The role requires you to come into the office every day. This is a high profile role supporting the executives, VIP visitors. You will be responsible for providing technical support to end-users in configuration, installation of software and deployment of desktops and laptops. Troubleshoots repairs and debug complex desktop/laptop hardware, printers and software problems.

Job Roles and Responsibilities

1. Provide hands-on, end-to-end IT support for C-level employees and senior leadership, addressing their unique needs in both office and home office settings.
2. Proactively troubleshoot and resolve technical issues quickly and efficiently to minimize downtime, recognizing the criticality of executives' time.
3. Responsible of managing the setup, configuration, and maintenance of executives home office IT infrastructure, including internet connections, Wi-Fi networks, network devices, printers, and peripherals.
4. Troubleshoot and resolve issues related to internet browsers, VPN client software, RSA Security Tokens, cellular broadband, Wi-Fi, email synchronization (Outlook), and remote access solutions.
5. Support both Windows and Apple environments, ensuring compatibility and functionality of software, hardware, and peripherals.
6. Handle high-pressure situations with executives and VIPs, maintaining professionalism, confidence, and tact.
7. Collaborate with IT teams such as Network, Telecomm, and Server teams to implement and maintain cross-functional solutions that align with corporate security and operational standards.
8. Exhibit advanced soft skills, including active listening, problem-solving, discretion, and superior customer service, to build trust and rapport with executives.
9. Support dynamic and urgent schedules of senior leadership, including providing after-hours support when necessary.
10. Ensure compliance with HIPAA regulations and requirements.

This role requires moderate direction but relies on independent judgment to identify issues and recommend solutions. Work is varied and moderately complex, requiring a broad range of knowledge gained through experience. The incumbent will work closely with internal and external stakeholders to achieve objectives while prioritizing the needs of C-level employees and senior leadership.