Software Implementation Specialist

TEKsystems
$18.00 - $25.00 / hr
United States, Illinois, Chicago
Nov 07, 2024
Looking for individuals with Software Implementation experience, and an eagerness to support a large Airline as they transition to a new software specific to their needs. This position will require travel 2-3 weeks at a time, to support in the user testing in Airports around the United States. Bachelors Degree and 1 year of professional experience is required. Key Responsibilities: Support the implementation of INFORM GroundStar RealTime Staff and Equipment resource management program. Support the execution of specific airports including all work areas within Airport Operations Customer Service Planeside Baggage. Partner with Airport Subject Matter Experts Change Management Training and other key stakeholders to ensure a successful rollout. Description: Software implementation change management communication with cross functional teams To be the best airline in aviation history we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics insights innovation and everything in between the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. Field Implementation Specialist Role Overview: - Front-end role focused on user acceptance testing, training, and go-live support at airports. - Support users through large-scale changes. Requirements: - Proficient in using the software. - Technical background with the ability to be a hands-on technical expert. - No coding required, but a technical mindset is essential. - Strong communication skills to assist non-technical users through changes. Travel up to 50%: Lot of travel to the airports - supporting training and testing. Should be about 50% travel. This is not like every-other week travel but instead during the testing phase there will be much less travel as testing is completed and they go through results/changes at the beginning of each roll out and then once it is time to "go-live" at a certain airport location there will be lots of travel into that airport location for "at the elbow" type support and training of airport staff. n - Assist the Project Manager PM and Rollout Team Lead in planning of work priorities coordination of information to support the project design and planning and project risk assessment and contingency planning. - Support software testing efforts partnering with the QA and stations teams to ensure the program has been configured according to requirements. - Become a subject matter expert in INFORM GroundStar RealTime Staff and Equipment resource management program in order to support training change management and rollout efforts. - Ensure organization readiness by supporting planning communications and mitigation activities and assist in assuring effective transition into production as appropriate. * Whats needed to succeed Minimum Qualifications: * * 2+ years of software implementation experience on a large scale/enterprise level project * Change management * Very strong experience with Office Professional Suite * Excellent communication and analytical skills * Ability to work with cross functional groups * Strong relationship building skills * Ability to travel 50% Education: Advanced degree or equivalent work experience required preferably in Software Implementation or Project Management. Skills: UAT Testing, Software implementation, customer service Top Skills Details: UAT Testing,Software implementation,customer service Additional Skills & Qualifications: Preferred Qualifications: Very strong experience with INFORM GroundStar RealTime Staff Equipment or similar airport resource management tools Project Management certification General knowledge of IT functions and disciplines Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.