Service Desk Technician

TEKsystems
$18.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Harrison
Nov 07, 2024
This is a service desk technician position for a 6 month contract to hire role. This person needs to have a car and to have a minimum of 1 year of strictly technical phone support experience to be considered*** Description: This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to add to their current staff to assist with the large volume of calls coming in from the districts. They are looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. They primarily will be working with Microsoft OS, (Windows 10). They will be tasked to handle end user calls, provide a high level of customer service and remediation any software or hardware related issues via remote assistance. They will be responsible for password resets, troubleshooting, documenting, and escalating any issues. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users. Skills: Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset Top Skills Details: Moves, PC set up, Deployment, Migration Additional Skills & Qualifications: Communication and customer service are as important as the technical aptitude of these candidates. They must have a good demeanor around anyone they encounter and over the phone. Experience Level: Expert Level Benefits Info: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following: Medical, dental& vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.