Account Relationship Manager

TEKsystems
$31.25 / hr
life insurance, vision insurance, sick time, 401(k), retirement plan, remote work
United States, California, Mountain View
Nov 07, 2024
We are seeking a motivated and detail-oriented Account Manager to join our dynamic team and help us achieve our mission! As an Account Manager, you will play a crucial role in managing relationships with our clients, ensuring their satisfaction, and helping them achieve their mental health goals through our platform. Your work will directly contribute to making mental health support more accessible and effective for thousands of individuals. Key Responsibilities: * Manage a book of 15-20 accounts, meeting with each client at least once per month. * Lead post-sale activities, including customer onboarding, launch, and quarterly business reviews. * Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points. * Stay up to date with the Product Roadmap and promote, demo, and relay information about upcoming features to customers. * Manage upcoming customer renewals & expansions at optimal value. * Monitor customer health and work proactively to ensure value is being delivered to your customers, reducing churn risk where possible. * Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales, Education, and Support. * Identify key pain points or areas of risk in the existing customer journey and work with other departments to define and help improve the customer journey. * Own customer health and deliver effective engagement programs and playbooks. * Partner closely with sales and product management teams to manage account strategy and ensure customer growth and retention. * Create and manage ongoing client satisfaction surveys. Qualifications: * Bachelor's degree in Business, Psychology, or a related field. * Proven experience in account management, customer service, or a related role. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to work independently and as part of a team. * Passion for mental health and a commitment to helping others. Benefits: * Competitive salary and performance-based bonuses. * Comprehensive health, dental, and vision insurance. * Flexible work hours and remote work options. * Opportunities for professional development and career growth. * A supportive and inclusive work environment. Location: Remote, can be located anywhere in US. Must be willing to work standard Mon-Fri PST hours. o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) #prioritywest About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.