Referral Liaison
Temporary Employment Program Job Summary The anticipated duration of this assignment is approximately three months. Includes medical benefits, holiday pay and sick leave accrual. Training and Development available! Great way to start your career at UCSF!
Key Responsibilities Include: New Patient Scheduling and Processing
- Reviews referral work queues daily, documenting activities within the referral record.
- Serves as the primary contact for referring physicians and new patients.
- Manages electronic logs for external referrals, ensuring accurate tracking and documentation.
- Assigns new patients to providers based on scheduling needs.
- Schedules and registers patients, ensuring all necessary intake paperwork is completed.
- Verifies insurance and referral/authorization information for appointments.
- Coordinates pre-appointment tests or appointments.
- Explains first appointment procedures to patients and manages patient expectations.
- Creates a positive first impression for patients and referring physicians.
Advanced New Patient Scheduling and Coordination
- Secures and reviews outside medical records, CDs of scans, and pathology slides.
- Prioritizes new patient scheduling based on diagnosis and treatment status.
- Informs patients about treatment options, clinical trials, and coordinates with appropriate research personnel.
- Coordinates consultations with other clinical disciplines as needed.
- Explains care coordination at new patient visits, including clinical trials, testing, and other procedures.
Surgery Scheduling
- Coordinates scheduling of all outpatient and inpatient surgeries.
- Ensures surgical procedures are scheduled within appropriate time frames.
- Communicates with patients, physicians, and hospital staff about surgical services.
- Manages complex scheduling coordination, including OR time and surgical equipment utilization.
Advanced Surgery Scheduling
- Coordinates pre-operative anesthesia appointments and other necessary testing.
- Manages complex admission, discharge, and planning coordination for surgical procedures.
- Confirms and updates surgical authorizations with insurance companies as needed.
- Ensures compliance with Medical Center bylaws and regulations.
- Secures surgical consent for cosmetic services and manages pricing and payment structures.
- Arranges post-surgical appointments and testing.
Revenue Cycle
- Performs cash collection and depositing functions.
- Communicates Medical Center administrative and financial policies to patients.
- Obtains and documents insurance authorizations for visits, referrals, and procedures.
- Demonstrates competency with CPT codes and ICD-9/ICD-10 for scheduling and securing authorizations.
Moderate Complex Revenue Cycle
- Monitors provider open charts and encounters to support revenue cycle workflow.
- Works on securing information for accurate billing submissions and responding to denials.
- Secures authorizations for procedures, specialty visits, and ancillary testing.
- Assists with complex DME authorizations and medication authorizations.
Advanced Revenue Cycle
- Secures complex insurance authorizations and tracks them for renewal.
- Demonstrates competency with HCPC codes for authorization requests.
- Identifies and interprets patient insurance benefit packages.
- Reviews and analyzes monthly denial reports and implements improved workflows to minimize denials.
- Oversees and coaches staff on complex authorization requests.
Check-in / Front Desk
- Greets and welcomes patients, determining co-pay obligations and collecting payments.
- Prioritizes timely registration and maintains practice flow.
- Communicates with patients professionally and monitors the reception area.
- Observes the waiting area and intervenes when necessary to improve service.
Advanced Check-in / Front Desk
- Manages front desk responsibilities, including registration, referral processing, and scheduling.
- Develops and analyzes productivity reports to improve co-pay collection rates.
- Represents the clerical team and supports practice operations and customer service efforts.
Cadence Template Builder
- Creates Cadence schedule templates for providers.
- Ensures templates are user-friendly and promote consistent clinic access.
- Generates reschedule reports and ensures timely patient rescheduling.
Administrative and Patient Care Coordination Responsibilities
- Schedules established patient appointments using Apex.
- Coordinates appointments with multiple providers and discusses practice policies with patients.
- Acts as a resource for provider schedules and provides administrative support to providers.
- Triage calls, schedules procedures and tests, and collaborates with clinical staff to address urgent patient needs.
Moderate Complex Administrative and Patient Care Coordination Responsibilities
- Understands clinical symptoms and escalation levels, providing appropriate support for patient needs.
- Demonstrates advanced customer service skills, particularly with medication-dependent patients.
Advanced Administrative and Patient Care Coordination Responsibilities
- Acts as a liaison with Concierge Services and coordinates complex patient care activities.
- Tracks patients with parallel medical care pathways and schedules necessary appointments.
- Books Radiology appointments accurately and identifies referral problems for management review.
APeX and IT Specific Skills
- Performs APEX-specific Patient Care Coordinator functions, including entering referrals and managing CRM messages.
- Works applicable APeX workqueues and encourages the use of check-in kiosks.
Moderate Complex APeX and IT Specific Skills
- Pends orders and Smart Sets, modifies lab order classes, and supports Patient-Centered Medical Home guidelines.
Phone Bank
- Responds to patient calls, schedules appointments, and documents call information accurately.
- Utilizes Phone Bank protocols and escalates urgent or emergent calls to clinicians.
General Performance
- Prepares and files patient charts, maintains confidentiality, and participates in team-building activities.
- Attends training and actively contributes to performance improvement projects.
- Complies with infection control, safety, and administrative procedures.
Advanced General Performance
- Facilitates float coverage and contributes to the Patient-Centered Medical Home application workgroup.
Customer Service Outreach
- Interacts directly with patients, responding to inquiries and complaints promptly and courteously.
- Supports performance improvement initiatives and communicates provider delays to patients.
Lead Role Duties
- Resolves day-to-day operational issues, advises management on process improvements, and provides staff support.
- Acts as a primary resource for designated functions and provides feedback on staff performance.
- Supports staff orientation, training, and problem-solving within practice operations.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications * High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
* Successfully passes fingerprinting protocol and is approved to be a cash collector
* Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
* Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
* Ability to work with minimal supervision
* Ability to use good judgment and work independently, at times under the pressure of deadlines
* Ability to access situations prioritizes workload, develop solutions and make recommendations.
* Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
* Able to sit at a computer terminal with telephone headphones for extended periods of time.
* Basic math skills required.
* Proven ability to deal with a wide variety of individuals;
* Ability to deal sensitively and effectively with patients.
* Excellent organizational and problem-solving skills.
* Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
* Demonstrated administrative/office coordination skills.
* Demonstrated knowledge of medical practice terminology. Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
* Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
* Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
* Prior experience with EPIC strongly preferred. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004818 PRACTICE CRD 3 Job Category Administrative Support, Support Services, Temporary Employment Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Temporary Employment |
University of California - San Francisco Campus and Health
sick time
Nov 12, 2024