Sr Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Nov 07, 2024
Sr Patient Services Specialist Lubbock 39264BR Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Patient Registration: Assist with patient check-in/check-out processes, collect necessary documentation, and ensure accurate data entry of patient information into electronic medical records (EMR) systems. Appointment Scheduling: Coordinate and schedule patient appointments, follow-up visits, and referral services. Ensure proper communication of appointment details with patients. Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, and obtain pre-authorizations when necessary. Data Security and Compliance: ensure that patient data is securely stored and protected from unauthorized access, loss, or corruption. Also ensure compliance with TTUHSC and other relevant regulations and ethical guidelines governing data management and privacy. Medical Records Management: Assist with the management of patient records, including the organization, scanning, and filing of documents. Ensure compliance with clinic policies and HIPAA standards. Compliance: Ensure that all clinic business office activities adhere to relevant healthcare regulations, including patient privacy and confidentiality policies. Billing and Payments: Process patient payments, manage billing inquiries, and assist in reconciling patient accounts. Work with insurance providers and handle claims submissions and follow-ups. Administrative Support: Assist clinical staff with various administrative tasks, such as preparing reports, handling mail, and maintaining office supplies and other duties and responsibilities as needed to accomplish the goals and mission of the institute. Customer Service: Answer incoming phone calls and assist patients with inquiries regarding appointments, billing, and other general questions. Provide courteous and professional service to all patients and visitors. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=878210 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-92688dfc901a0449820f51ca42f6506d