Homeowner's Liability Claims Senior Adjuster (Primarily Home)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
• Handle 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Make independent decisions and self-supervises most files and recognizes when assistance is needed.
• Provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serve as a mentor and subject matter expert for less experienced adjusters.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.

Licenses

• Obtain state specific property casualty claims licensing as required.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.