Member Payment Representative I

Description

Role: Blaze is excited to be seeking outside talent to join our team as a Member Payment Representative I. This position provides timely and accurate support, with a friendly and positive attitude, to internal and external customers both verbally and in writing; process various member transactions such as transaction processing, draft clearing processing and exceptions, return deposit items, Foreign Item processing, ATM/ITM image deposit reviewal and mobile deposit image reviewal

Major Duties and Responsibilities

• Receive and respond to branch staff, administrative staff, and member requests to resolve account issues.
• Process mail transactions for deposits and loan payments
• Process Draft Stop Payment requests and official check stop payment requests
• Processing return deposit items
• Processing of Foreign Items
• Assist internal staff through support phone line
• Review items for remote deposit capture
• Other department duties as assigned.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze's 5A culture - Ambassador, Achievement, Ambition, Ability and Attitude?
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Requirements

Experience/Education/Certifications/Licenses

• High School degree or equivalent
• Minimum of 1-2 years of experience in payment processing in a bank or credit union

Demonstrated Knowledge

Microsoft Office

Ability to:

• Give and obtain information, as well as advise or refer as needed
• Complete simple math skills
• Understand banking computer systems
• Enter data with a high level of accuracy
• Document

Communication Skills

Ability to interact/respond to members/staff to politely based on a general 'script'; written communications are templated

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; lift up to 20 lbs

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $21.31 - $24.00. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.