Sales Operations Sr. Analyst - Business Transformation

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

As a Business Transformation Associate supporting the Field organization, this role focuses on the end-to-end processes of project intake, discovery, and prioritization, through to project completion. Using knowledge of Salesforce and its boundary systems, the Associate will work with business partners, end-users, and their management teams to change and improve processes, document/write business requirements, and guide features that deliver simplicity and scale to the business. If you possess a blend of business engagement skills, passion for technology and automation, attention to detail, critical thinking, and a strong desire to project manage solutions that drive business growth, we would love to hear from you!

What You Will Be Doing:

• Bring a design-centered approach to your partnerships with our sales teams, particularly account executives, renewal managers, solutions architects, and the strategy, operations, and enablement teams that serve them, along with adjacent teams in marketing, product marketing, and sales development. Optimizing our customers' requested changes through the prioritization of new enhancements.
• Lead team members to clarity on business requirements, and sequence enhancements based on the needs of the business as a whole. Evaluation of technical solutions against current tech stack capabilities. Document processes and procedures as they relate to customer use cases.
• Proactively identify where business processes prohibit the company from scaling at pace and suggest enhancements.
• Create enablement plans, End-user acceptance testing, and assist in end-user troubleshooting to identify possible solutions.
• Collaborate closely with IT resources to define and implement effective and efficient solutions to business challenges and opportunities.
• Lead change and can adapt to the changing priorities of the business.

What You Bring:

• 2+ years of experience working with Salesforce, particularly in the Sales Cloud environment.
• 2+ years of experience in two or more of the following areas (in regards to integrations with Salesforce): sales forecasting applications, sales productivity tools, sales activity tools, territory management, data quality, third-party research tools, compensation management, lead process management, campaign management, marketing automation.
• Bonus: Experience in developing business processes and requirements for integrating Sales Cloud with boundary systems: Clari (Sales forecasting), Marketo (email automation / marketing automation), Xactly (compensation), and others.

Functional Skills:

• Strong social skills
• Understanding of Territory Management, Data Enrichment, Lead Process, Opportunity Management, Sales Productivity, Forecasting, and Sales Compensation.
• Experience in translating business requirements and processes into low-friction automation and high-impact systems.
• Passion for exceptional documentation including diagrams, standards, and project plans.
• Ability to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations
• Strong problem-solving, critical thinking, and analytical skills.
• Desire to learn and apply new technologies.
• Comfortable in a distributed, diverse environment, and can work remotely and independently.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$89,100-$140,900 USD

The typical starting salary range for this role in the select locations listed above is:

$106,800-$168,900 USD