Customer Service Representative

Customer Service Representative

As required by our governmental client, this position requires being a US Citizen.

Helps maintain an open communication network between the company and the customers by processing request for quotes, processing ordering forms and orders of materials from customers; tracking orders; inputting quotes into the database system; informs customers of changes made to their account; and will compile statistics to prepare reports for customers and management upon request.

Compensation & Benefits:

Estimated Starting Salary Range for Customer Service Representative: $13.00 to $20.00 hourly

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Customer Service Representative Responsibilities Include:

• Processes request for quotes including pricing and other information; records in quote log.
• Edits orders received and informs customers of any changes made.
• Processes order forms, enters quotes and other data into the database system; routes various forms to proper departments.
• Checks inventory control and initiate purchase requisitions.
• Receives and checks customers' complaints and issues Return Material Authorization numbers.
• Expedites and tracks orders, sells excess material and assists shipping & receiving with packaging, when necessary,
• Compiles statistics and prepares reports for customers or management upon request.
• Performs other job-related duties as assigned.

Customer Service Representative Experience, Education, Skills, Abilities requested:

Experience, Education, Skills, and Abilities Required:

Education:

• Highschool diploma or GED

Experience:

• At least six months of relevant experience.

Skills:

• Ability to read and interpret documents, including safety rules, drawings, and technical descriptions.
• Ability to apply common sense to follow detailed written or oral instructions.
• Proficient in using various software, including:
  • Accounting systems
  • Database systems
  • Order processing systems
  • Inventory systems
  • Word processing, internet, and spreadsheet software

Additional Qualities:

• Excellent interpersonal skills
• Patience and problem-solving abilities
• Strong attention to detail and organizational skills
• Accuracy and time management
• Basic math skills, familiarity with fax machines, and filing skills

Other Requirements:

• Must pass pre-employment qualifications set by Cherokee Federal.
• NOTE, this job is a safety-sensitive position subject to drug testing requirements. A positive drug test will result in a job offer being rescinded or, for active employees, termination, even if they test positive for marijuana and have a valid medical marijuana license
• Schedule 8am to 430pm M-F
• On-site requirements - 100%
• Bonus eligible

Company Information:

Cherokee Nation Industries (CNI) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNI, visit cherokee-federal.com.

#CherokeeFederal #LI-SB1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles

• Client Support Specialist
• Customer Success Associate
• Help Desk Support Agent
• Technical Support Representative
• Call Center Agent

Keywords

• Customer Satisfaction
• Problem Solving
• Communication Skills
• Conflict Resolution
• Multitasking

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.