Senior Program Support Assistant

• High school graduation and three years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate's Degree and one year of related experience, or a combination of higher education and related experience equal to three years.
• Advanced computer skills, including complex word processing, e-mail, spreadsheets, database management, use of search engines, and other software applications as required by hiring department/unit.
• Effective written and oral communication skills.
• Proven front-line customer service experience Organizational skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.

• Experience with Enrollment Manger and NH-SAA reporting requirements.
• Familiarity with veteran's educational benefit chapters, processes, and protocols.
• Experience with all levels of higher education including adult learners. Familiarity with paper and electronic records.
• Exposure to education software products such as CourseLeaf, Parchment, National Student Clearinghouse, Banner, DegreeWorks, and Xtender.
• A solid understanding of and the capacity to clearly communicate and explain policies and procedures.
• Capable of adhering to legal requirements and regulations and maintaining confidentiality.
• Experience with office duties requiring discretion, prioritization, research and time-sensitivity.
• Ability to work independently and as a part of a team in a high-volume, fast-paced environment that experiences frequent changes and interruptions.
• Self-motivated and committed to continuous improvement and willingness to learn new tasks.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• VA Certification: Manages daily certification for veterans' educational benefits; responsible for outreach regarding enrollment and documentation; responsible for collecting enrollment documents, certifying, and updating all certifications as needed using Banner Workflow and the enrollment Manger system.
• Participates in grade and academic processing for Military Tuition Assistance Programs(

• Participate in processing program changes (e.g., major/minor/catalog)
• Course Scheduling: Manages course scheduling email and complete majority of requests coming to this account to include: Creating new courses, canceling courses, changing course setup, and adjusting instructors.
• Manages all registrar-related processes for external partnerships. Liaison between registrar's office and individual departments running the partnerships; creation and management of individual registration documents, protocols, and timelines. Registrar Office point person for NEBHE
  

• Support operations of the registrar's office utilizing various computer and online solutions including, but not limited to Banner, Xtender, Parchment and the National Student Clearinghouse. Scan/Index documents daily and utilize MS Office to accomplish daily tasks.
• Cultivate trust in the registrar's office by offering quick and accurate answers to questions and reducing the need to shuffle students. Provide general academic information and assistance in a professional and efficient manner, clearly explain university academic policies and procedures and point out resources for self-service.
• Act as the second-in-line in assisting with the main phone line and with office walk-ins. Research and resolve routine issues; triage more complex as necessary. Prioritize responsibilities to ensure time-sensitive needs are managed quickly.
• Perform a wide variety of very detailed and time-sensitive data entry and recordkeeping duties relating to student record maintenance in the student information database. Understand appropriate technology and workflow to leverage as a resource for better customer service.
• Communicate academic and student service-related matters and/or specific policy information related to clusters and assist in up-dating and/or developing policies and procedures.
• Share in the management of the registrar email account.

• Participate in office-wide projects to include new student pre-scheduling, cross-training and software testing as well as events such as orientation, graduates day, and/or events such as commencement preparation activities.
• Assist in researching issues regarding compliance with government and other external regulations and assist with compliance as required.
• Enroll/register non-matriculated and audit status students.
• Run error reports and resolve issues to maintain data.
• Serve as backup for main registrar departmental email.
• Communicate academic and student service related matters and/or specific policy information related to clusters and assisting in updating and/or developing policies and procedures.

• Attend meetings of appropriate committees as delegated, with ability to respond to questions concerning related office issues, and to report meeting content to supervisor.
• Create final exam schedule.
• Assist with training student assistants
• Perform other duties and projects as assigned
• Maintain a neat and organized workstation
• Exhibit discretion and maintain confidentiality in communicating sensitive information and in handling confidential materials.