Enterprise Service Desk Sr *Secret Clearance Required*
 TEKsystems | |
$30.84 - $33.65 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Louisiana, New Orleans | |
 Nov 08, 2024 | |
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*Description:*
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer in New Orleans, LA. Qualified candidates must have an active secret clearance, valid Security+CE, and 4+ years of IT Experience. As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness. Responsibilities fall into 3 categories: 1.) Tier 1 Support: Serve as the initial point of contact for IT-related problems. Provide phone and online support to users. Perform troubleshooting and resolve technical issues. Follow escalation protocols as necessary. 2.) Health and Status Monitoring: Monitor the health and status of the networks. Document and communicate outage information to co-workers and customers. 3.)Ticket Management: Execute scripts. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include: Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc. Requirements: * CompTIA Security+ce * Active secret clearance * 4+ years of IT experience *A Bachelor's Degree can be used to replace years of experience* * Willingness to support an in-bound service desk/call center operation Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) * Because an active or interim DoD clearance is required, U.S. Citizenship is required About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |