Bilingual Customer Service Rep. - Airway Heights Spokane

TEKsystems
$20.00 / hr
sick time, 401(k)
United States, Washington, Spokane
Nov 08, 2024
Are you passionate about delivering exceptional customer service? Do you possess excellent communication skills and have a knack for problem-solving? Our client is seeking a highly motivated and dedicated individual to join our their team as a Bilingual Customer Service Rep. Lots of room for growth (other teams like fraud, online banking, etc.) and great benefits once perm. Skill-based incentive - can increase wages when perm to up to $21/hour within a year of being perm (60-90 days of retained performance) Work Environment: * On-site in Airway Heights in Spokane, Washington * Shift is M-F 8:30 AM - 5:00 PM for 3-4 months and then transitions to 10:00 AM - 7:00 PM when they're perm. * Pay Increase to $21/hr after a year of being permanent! * Able to go remote after 6 months after converting if shown proficiency. Start Date: December 2nd Description: * Provide exceptional client service. Research and resolve problems and errors. * Provide client and branch support for online and mobile banking and all other loan related transactions. * Contribute to department service quality goal achievement. * Proactively assessing client's service needs, resolving inquiries, providing account information, and performing a variety of transactions on the client's behalf. * Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. * Utilize computerized systems to gather information, troubleshoot and track calls. * Comply with policies, procedures, security requirements, and government regulations. Additional Skills & Qualifications: * Proven ability to provide professional, accurate, and responsive client service. * Possess effective verbal and written communication skills, including proper phone and email etiquette. * Possess strong negotiation, customer service, and time management skills. * Ability to handle multiple tasks simultaneously. Willingness to work in a busy team environment and handle changing priorities. Pay Rate: * Starts at $20.00/hr EVP: * Room for growth into different departments overtime, high upward mobility We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.