Desktop Support

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Nov 08, 2024
SUMMARY The client is seeking a motivated individual to join our Technology team in a Desktop Support role. The candidate should be a technical professional with operations & troubleshooting experience and one who can perform technical analysis, drive for results, take ownership, be self-motivated, and think outside the box. * * ESSENTIAL DUTIES AND RESPONSIBILIITES * * * Provides support to the clients staff for technology related issues. * Acts as an escalation point for all Tier 1 related technical inquiries. * Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices. * Maintains hardware and software on desktops and laptops across their site. * Assists with support of VoIP phone system and cellular devices. * Plan, design and implement special projects at the direction of IT staff * Maintains technical proficiency on all client end-user computing platforms: o Windows and Apple Operating Systems. o Microsoft Office Suite. o Internet based Applications. o Departmental Applications. * IT Asset Management o Assists with hardware and software deployments as well as procurement and installations. o * * JOB REQUIREMENTS: * Minimum of a 4-year Bachelor's degree or educational equivalent preferred * Minimum 2 years previous experience in an Information Technology support position * Excellent general computer skills in both Microsoft Windows and Apple OS environments * Ability to work well with people in a support and training role with strong communication skills * Ability to effectively diagnose and repair computer hardware and software problems * Understanding of computer networking concepts * Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications * Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results * Display professional image and demeanor * Ability to travel as needed and willing to provide on-site support for multiple locations * Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.