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Operations Specialist

TEKsystems
$20.00 / hr
remote work
United States, Oregon, Portland
Nov 08, 2024
* Insurance Operations Specialist* Job Description * Monitor, process, report, and document a variety of transactions including suspense, adjustments, premium receipt, invoicing, deduction requests, and delinquencies for customers. * Coordinate with other business areas to ensure accurate premium processing, reporting, billing, and fee disclosure. * Perform thorough in-depth research as needed in support of reconciliations and adjustments of premium. * Manage delinquency process and own customer interactions. * Draft legally defensible contracts via the amendment process for all levels of complexity across all states. * Analyze amendment submission materials to match provisional intent and discuss policy provisions to enhance customer experience. * Proactively communicate sensitive and/or confidential contractual and billing information, and provide solutions in a clear and effective manner. * Align with PAS Program goals, values, and vision. * Provide suggestions for improvements to the new system/processes and engage in future releases. Essential Skills * Intermediate Excel experience including navigating through data sets, re-organizing information, and performing V lookups. * Thorough knowledge of group benefits product offerings and ability to administer plan provisions, rate structures, premium calculations, bill offerings, and delinquency processing. * Strategic and resourceful problem-solving skills for customer issues at all levels of complexity. * Effective communication skills, both written and verbal. * Strong planning, prioritizing, decision-making, and organization skills. * Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment. Additional Skills & Qualifications * Bachelor's degree or equivalent combination of education and/or relevant experience. * 1 - 3 years work experience in group employee benefits administration, complex billing administration, premium management. * Insurance experience in areas such as Employee Benefits and Underwriting support. Why Work Here? Join a team that values your skills and experience and provides opportunities for professional growth. Work in a dynamic and collaborative environment where your input is valued and your efforts are recognized. Enjoy the flexibility of remote work and the support of a company that prioritizes a healthy work-life balance. Work Environment Remote work with equipment provided. Can work from anywhere in the US and maintain business hours in their time zone. Must have flexibility in work hours during training, as multiple resources will be onboarded and likely trained simultaneously. Contract is through 6/30/25 with the possibility of extension and/or conversion. Job Type & Location This is a Contract position based out of Portland, Oregon. (PST) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.