Student Business Services Administrator

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

Nov 08, 2024

Posting Details

Position Information

Job Title	Student Business Services Administrator
Union Level
Department	Student Business Services
Campus	Stockton
Posting Number	201303863P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date
Close Date
Open Until Filled	No
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period. This position is not eligible for visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	Under the direction of the Associate Director of Student Business Services, the Student Business Services Administrator performs a variety of administrative strategic support services for the Student Loans/Cashier offices. The Student Loan/Cashier's Office is responsible for all receivables and the billing of over millions in tuition and fees annually. The administrator will invoice and assign defaulted accounts to a third-party vendor The administrator is responsible for providing outstanding customer service and maintain office services by organizing office operations and procedures.
Essential Functions	Direct the daily office activities to assure compliance and exceptional customer service. Resolve customer service issues and office complaints and assist with tuition payments and questions. Independently performs analysis on moderately complex financial services such as researching discrepancies, internal control implications and compliance with internal and external policies. Provide oversight and direction for customer service staff and support professionals. Counsel students, parents, and staff concerning student financials and higher education charges and account balances. Assist in the development of student financials policies and procedures and train staff to remain in compliance. Oversee the implementation of all electronic student financials processing. Manage all facets of the student financials process for job training and non-credit accounts receivable - Cashier process. Assist with verification of compliance with Federal Cash Management Regulatory requirements. Perform professional judgment activities that are consistent and comply with program regulations. Perform professional judgement to adjust student financial accounts when needed in accordance with the required policy timelines. Attend professional development conferences, seminars, and workshops in order to stay current on regulations in the student financials industry. Assist with interpreting compliance regulations and help develop policies and procedures. Complete new year/term set-up and run student financials batch processes. Respond to, and /or sends emails and other correspondence on behalf of the department. Ensures all transactions are processed in compliance with internal and external policies. Opening and closing of departments daily. Assume overall oversight of the office in the absence of the Associate Director. Guide and train student employees including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and review work for quality and timeliness. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	High School Diploma or G.E.D. Two (2) years of experience in accounting/student financials.
Preferred Qualifications	Bachelor's Degree Higher Education experience desired. Proficient computer skills in the MS Office Suite. Strong organizational skills and attention to detail. Exercises sound judgment especially in handling inquiries from students, parents, and other campus community members. Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Infrequent standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds, carrying, pushing/pulling. Work Environment/Work Week/Travel: Work performed in a typical office environment with the use of computer, phone and office equipment. Duties performed on campus, in person during standard business hours. Occasional overtime and possible weekends may be required to meet business needs or deadlines. Occasional travel to other campuses and required meetings and/or trainings.
Hiring Range	$19.58 - $25.94 per hour. We consider factors such as, but not limited to, the scope and responsibilities of the position, the candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.