Community Concierge Representative

The YMCA is now hiring a full-time Community Concierge Representative!

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA. Additionally, as part of the Customer Care Center, you will provide customers with information and assistance as it relates to YMCA of Metro Chicago programs, services, and offerings through various channels (web, chat, email, phone, etc.).

Salary range based on qualifications $16.20-$19.00 per hour with opportunities to grow within the organization

Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

• Complimentary Family YMCA membership and an employee discount on select programs
• Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
• Comprehensive benefits package for eligible employees
• Opportunity for eligible employees to participate in the Y's retirement fund
• Career advancement opportunities - grow your career at the Y!

Scope and Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries and assist customers with inquiries, problems, or requests according to standard operating procedures
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Perform tasks in the Customer Care Center

Requirements

• Earned high school diploma or GED
• 1-3 years of experience in customer service or hospitality, preferred
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Experience working with customer relationship management (CRM) tools and systems
• Proficiency with Microsoft Office, including, but not limited to, Word, Excel, and PowerPoint
• Bilingual, English/Spanish highly preferred

Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required